Hue LLCReviews of zipscanners.com

Response from Hue LLCJul 9, 2017

We focus on one thing - police scanners. Our specialization & years of experience allows Zip Scanners to ensure you get the best police scanner to meet your needs. THIS IS ALL WE DO and we have very knowledgeable staff who are scanner owners themselves to help you. Thanks for sharing your experience! Than you for this perfect stars! (^_^)

Response from Hue LLCAug 14, 2017

We refunded you in full after determining the scanner was defective. We tried to go above and beyond to solve the problem. While I get you are upset that the scanner did not work I am not sure what we could have done differently. We programmed and sent 3 additional SD cards to try to solve the issue. Once we determined it was not a SD card issue we paid for shipping back to us. We kept you informed throughout this process and tried the best we could but unfortunately there was an issue with the scanner which we could not have determined before shipping to you.

Response from Hue LLCJul 10, 2017

I apologize if someone wasn't able to get back to you, please email us at [email protected] and we will get back to you as soon as possible. Thanks

Response from Hue LLCJul 10, 2017

Hi Ron, Sorry about tracking information not being emailed to you. I believe there may have been an issue with that specific accessory you ordered. I have contacted our warehouse and make sure that doesn't happen again. -Nixon

Response from Hue LLCJul 7, 2017

We’re awesome. Also, we have a full time programming expert and other places ship their scanners to us for us to program. They charge more and you get this exact same thing. Thanks for sharing your great experience!

Response from Hue LLCJul 10, 2017

Based on the area you live in Bryon, you will not be able to receive everything. I wish that was something we could fix but it is out of our hands, If you would like to improve the rating that you gave us I would really appreciate it. Thanks -Nixon

Response from Hue LLCJul 2, 2017

Hello David Kozal, We reviewed your account and it shows that you called us few times about your order and how to upgrade the firmware. We also reviewed the phone call and notes of the representative who assisted you. We found out that the instructions given to you by our representative are all correct. How to Upgrade the firmware of BCD436HP? First you will want to download the latest version of the Sentinel software from the HomePatrol website so that you can be sure you are getting the latest firmware and database updates. (No need to pay for the software, it is free to download) Once you have the software installed, you will want to update the firmware by: 1. Connecting the scanner to the computer (USB Cable Detected Select USB mode will display) 2. Press "E" to select "Mass Storage". 3. Select the UPDATE tab on the Sentinel software toolbar and click UPDATE FIRMWARE 4. Click OK on the next window that comes up 5. Once the update is completed, disconnect the scanner from the computer to allow the firmware to apply itself to the scanner. You will see a status bar in the screen of the scanner and then the scanner will start up once more on its own. 6. Reconnect to the computer 7. Select the UPDATE tab on the Sentinel toolbar once more and click UPDATE MASTER HPDB 8. When the update is complete, select the SCANNER tab on the toolbar 9. Click on the WRITE TO SCANNER and then OK on the next window When the update is complete, you can disconnect your radio from the computer so you can set it up once more for your area. Please be informed that all calls, emails and chats are recorded for quality purposes. We also reviewed your recording and we also found out that you are not listening right to the representative and you keep on saying profanity. We won't tolerate this kind of behavior whereas, service is what we give. We always provide good service and quality on what we do. We highly appreciate if you will contact us soon if you want to know more details about your upgrade request.

Response from Hue LLCJul 2, 2017

Thanks for this marvelous review! Thanks for sharing your perfect experience with us!