ZiprentReviews of ziprent.com

I used Ziprent for tenant placement services for our primary residence when we were planning to rent it out. Ziprent was able to find an excellent tenant within two weeks which satisified our criteria. As part of tenant placement, Ziprent did professional photography of the house including floor plan and 3D walk through which made it easier for the house to standout. In addition, Ziprent helped identify potential repair items we needed to take care to make the house more appealing. Ziprent also took care advising on the best policies for the house (such as allowing pets) and also allowed creating the lease automatically In addition, as first time landlords, there were also available if we called them with any questions any time of the day! All for this for the low cost of $1250 is great value for the money. I would not hesitate to refer them to anyone.

Courteous, available, professional. I am pleased with the service.

I've been a remote property owner with Ziprent for nearly five years, and I am continually impressed by their professionalism and efficiency. First and foremost, their tenant placement process is incredibly efficient. Ziprent has a strong screening process that ensures only the best candidates are selected. Each time I needed a new tenant, they were able to find one quickly, often within days. This has given me great peace of mind, knowing that my property won’t sit vacant for long. Their team really understands how to match tenants to properties, ensuring a smooth and reliable rental experience. When it comes to handling repairs, Ziprent consistently goes the extra mile. They solicit bids from multiple vendors, ensuring competitive pricing and quality service. Even more impressive is their flexibility in working with home warranties, allowing me to save money while still maintaining high standards of care for my property. Their vendor management process ensures that repairs are done efficiently and professionally. What really sets Ziprent apart is their dedication to doing the right thing. They genuinely care about their business, and that care is reflected in how they manage every aspect of the property. Whether it’s handling tenants or managing repairs, they always act in a way that’s fair and trustworthy. I always feel like my property is in good hands, and their transparency and attention to detail have built a high level of trust over the years. Overall, I highly recommend Ziprent for anyone seeking a property management company that is not only efficient but also deeply committed to providing excellent service. They have consistently exceeded my expectations, and I’m confident they will continue to do so.

Ziprent was very responsive throughout our process of renting our new apartment. When I arrived to view the apartment, I realized I had booked my appointment for the wrong day. They immediately picked up the phone and helped me register for that moment, so that I could still view the apartment. They were very responsive by phone and by email. They also gave very clear instructions for using the lockbox to access the property.

Great use of technology This is written from the "renter's" point of view and not the "lister's" point of view. I was looking for house to rent for a few months. After working through the main sites (Zillow, Trulia, etc) to find options, I found a house managed by Ziprent. It was a different experience from the beginning. Rather than communicating with a broker or owner to arrange a time or open house to view the property, the automated system provided a time-limited code to self-view. Using that code, I was able to view the property within 24 hours by just showing up and getting a key from a lockbox myself. The agent assigned to the property was extremely responsive. She was able to knowledgeably answer my questions about both the house and process and usually got back to me very quickly via email. I also spoke to her on the phone several times. The application process was also appreciated. It's all cloud based and much of the verification of income and funds was automated through connection to other cloud-based services. All application, verification and lease signing were performed online and was well designed. During the process there were also reps assigned to answer questions and keep me appraised. There was one hiccup when they reached out regarding some verification, and I had to point them to one of the online services I used (that they provided) and that seemed to rectify the issue. After acceptance and lease singing Ziprent remained responsive. They have a very detailed walkthrough process (at times it seems too detailed!) and I had to take pictures and document my observations room-by-room. It actually took me 3 times returning to the house to get it completed because I would miss getting a picture of something. That said, the one screen instructions were clear and easy to use. There are LOTS of automated emails are sent from Ziprent during the process to keep you appraised of progress. There are some inconsistencies/unclarity in a few of these emails, but overall they are helpful and pretty well designed. Post move-in I ran into 2 issues that required workman to be sent to the home. The online system from Ziprent allows for tickets to be opened. The team at Ziprent handles communication with the property owner for approval and the identification fo vendors. it's up to me to schedule the work with their approved vendor. In this case, I've been a bit less satisfied. In one case, the selected vendor was very responsive and capable, and I was able to get the issue resolved in a timely manner. In the other case, the owner accepted my request for repair but the vendor provided by ZIprent was unresponsive. I'm still going back and forth with the Ziprent team to find a new vendor. It's been well over a week, and I still can't get any resolution. Overall, I have a very positive impression of Ziprent. The online UX is for the most part well designed and streamlines the renter's experience. All the agents/reps I have communicated with have been knowledgeable and professional- they seem well trained and enjoy working for the company.

Ziprent makes it easy and does a very thorough job in screening tenants. They manage a house for me while I live out of the country. They have done a great job so far and their fees are very reasonable. When my other rental houses come time to find new tenants, I will be switching to ZipRent.

This platform made it very easy for us to interface with both the property owner and the managers. It was very convenient to complete the application process online, as well as all payments online. All emails are answered in a timely manner.

I'm thoroughly satisfied with the Ziprent service. Customer-friendly, knowledgeable customer service personnel and long hours of operation.