Robert
Has a treatment and nothing changed but…
Has a treatment and nothing changed but was denied the second time.
Response from ZiphealthMay 7, 2024
Hello Robert, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. There are various reasons for order denials, such as changes in personal health, modifications in a patient's medication list, or the identification of concerning issues by our clinical staff that may be more effectively addressed by an in-person physician. We have contacted you to request additional information and aim to assist you to the best of our abilities. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The RocketRX team