Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
Zipcar (zipcar.com) has 331 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Vehicle Rental · Brookline, Massachusetts
Excellent
Vehicle Rental · Plymouth, Massachusetts
Excellent
Vehicle Rental · Cambridge, Massachusetts
Poor
Vehicle Rental · Staten Island, New York
Excellent
331 approved reviews, newest moderated first
arrin B.
There was no gas card in car so I pay for gas out of my pocket and still have not been reimbursed. Payed extra miles to New York and back great car and the price for miles okay . please reimburse me for my gas as promised.
Anthony C.
Rented a car, while driving it I noticed it had issues with tyre pressure (was low when picked up, topped it up and it went down way faster than expected). I reported this to them and inbetween sending me emails apologizing for the inconvenience of giving me a busted vehicle...THEY F'ING BILLED ME FOR IT! HOW WAS I SUPPOSED TO KNOW IT HAD A LEAKY TYRE BEFORE TAKING OUT THE RENTAL!? YOU LITERALLY CAN'T!
Miguel Ángel Salazar F.
I had a very good experience with ZipCar. This is the second time I have used the service. I've got a car for 3 hours. It was a nice small Kia, clean both inside and outside. The car was available at the indicated parking lot. It drove well. The checkout process is very efficient, but you must be thorough as you might not detect a dent or scratch if the car is dark blue or black and it's nighttime. The App works very well.
Charles
This is my second rental with zipcar and all went well the car was available when i needed it was clean and gased up so far zipcar has not let me down alerted me when ready for pick-up nice.so far no complaints keep up the good work zipcar highly recomended.
Tara L.
A terrible company to deal with. Zero customer service and would NOT recommend. Keep away. They have charged our credit card for no apparent reason since coming home from the US. Also as we could not get into car and it tool an hour to get through to it at a cost almost 100 euro in roaming. Never again.
Shymeeka F.
Great Experience..
Jason F.
I've been a Zipcar user for two decades in NYC. Everything great has vanished. They routinely switch cars on you, often to cars very far away. My most recent reservation will be my last. I had to switch cars 3 times before I could start my trip. The first car wouldn't start and the second broke down after a few miles. The car that worked had a check engine light on. Zipcar maintenance and reliability has plummeted and I no longer feel safe driving in a Zipcar.
Pablo
I would avoid them. I was charged without permission. Before committing to anything, I had already been charged. They are not trust worthy.