ZipcarReviews of zipcar.com

They get my 10 pounds first and then didn't accept my 12 years old driving license that I can able to rent cars in the EU and USA. Which is very weird for me. Then after I wanted to delete my account they didn't give me my 10pounds.

I tried to apply for a membership but they said my email address wasn’t registered in my name, but it was, so they cancelled my application just so they could keep my £10 application fee. Very annoyed, won’t be trying again, awful company.

I’ve used Zipcar for about 7 years and it’s honestly not as convenient as you’d think. It could be the area that I live in, which isn’t bad or unsafe. Or it could be that Zipcar just doesn’t care to maintain the cars like they used to when they were trying to gain memberships but it’s… less than convenient. I’ve rented cars multiple times only to get to it and the car 1. Wasn’t there 2. Covered in pet hair (how do they know I don’t have pet allergies or I’m picking someone up with it - which is normally the case) 3. Didn’t have the sufficient amount of gas that they require to be in the car at the end of the trip or 4. The app is not allowing the pre-driving checks and now I’ve wasted time I’ve paid for to do something that someone maintaining the cars should be doing. And maintenance is my biggest BIGGEST issue with Zipcar. The cars used to be kept up regularly and now it does not seem like they care. And considering that either the membership itself has gone up and the cars per hours have gone up (they also change the price for the weekend and when holidays are approaching which makes the car $1.50+ more expensive an hour. For what ?!?! Again, Zipcar was advertised as being convenient but I’m not “zipping” anywhere with the amount of stuff I have to do or call the company about because it’s not right. Last time I called, I started the conversation with “I’m driving the car now and this is the issue.” Her response was “read your ID number or tell me your account number”…. I JUST SAID I WAS DRIVING! That sounds pretty freakin unsafe. I don’t like talking for no reason. When I do speak, I am very particular about what it is I need. And to constantly ask me questions that are answered or request something that I clearly told you I’m not capable of doing makes me feel like there isn’t a customer service mindset. It’s more of a “get you off my line so I can deal with the next person” type of mindset. And considering the amount of money I’ve spent with them over the years, I’m quite freakin over it if I’m being honest. They also charged my sister TWICE for an application fee when she didn’t even finish the application. And then told her it would be back on her card in 2-3 business days. So she has to wait for her account to get out of the negative when they shouldn’t have taken the money anyway ?!? She said it sounds like a scam and she’d never use them. Did I try to talk her out of it?? NO! Because I’ve debated on deleted my account plenty of times and above are just a FEW of the reasons why.

Honestly the worst hire car company ever! The IDEA of zip is brilliant - the concept is brilliant: being able to access cars to get you around London is wonderful idea! But the company itself is a shambles! The customer service and lack of diligence as a company is diabolical! The cars are not vetted or looked after correctly. I hired a car for a corporate trip outside of london for 3 days. I picked up the car at night as we were driving from London to Wales, the following morning after I had arrived at my destination, I was in absolute disbelief at the state of the car! I had noticed the dent in the side of the car when I picked it up and sent a photo to Zip, but I had not been able to see the extent of the damage to the front of the car due to how and where I picked the zip car up from! The parking bay was right next to a wall in a block of flats, I had to climb in the passenger seat to access the drivers seat as I could not open the drivers door!!! The car was missing a fog light, the entire front bumper was hanging off, the plastic alloy around the wheel was also hanging off and a large piece of metal was sticking out of the side of the car wheel! If someone had walked past that heel they would have seriously cut themselves and I would have been liable as the driver! I knew I did not cause the damage to the car so I looked in the log book, and to my dismay the damages had been reported from the end of May 2024 up until the week before I hired the car which was at the end of August! The car was not fit to drive and should not have been on the road! It could have caused serious injury to me or someone else! Furthermore upon leaving our destination 2 days later, the car had a fault with the stop start button and Zip had to call the RAC to help fix it! Adding a 3 hour delay to our drive home back to London! Even the mechanic was in shock at the state of the car and stated we should not pay for driving in such a death trap! I am just happy I was able to get us home safely. It’s an absolute disgrace that a car hire company would leave their cars to get in such bad conditions. Someone else needs to buy Zip Car, rebrand and upgrade it as how it operates at the moment is absurd! It’s disgusting and Zip Car should be ashamed of themselves for putting their customers as such high risk! No one has called me back - I requested a call back from a manager and I just keep getting told to wait for a response which may take 24-48 hours but it could take london! Zip Car are not a serious company and something needs to change!

Tried to charge me for dog hair that I reported. After multiple bad customer experiences, broken cars, this has been the final nail in the coffin. Better to spend the money and go with an actual rental car agency.

HORRIBLE, PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY!!!!! I have a thousand stories to tell about how horrible they are, and whatever happens, customer service WILL NOT HELP. They make you wait for days and days. It’s a bunch of rude foreigners over the phone that do NOTHING TO HELP AND CAN BARELY TALK

This is a company of thieves. They charged me £75 for an alleged parking violation and despite multiple calls and emails they have yet to provide me a copy of the alleged PCN. The customer services department is unable to provide a number for the department which took the money or provide redress, nor are they willing to put me through to a manager

Zipcar is very accessible when a car is needed for a quick trip. The weekend prices are too expensive though.