ZillowReviews of zillow.com

Advertised as a premier agent for years. My credit card #s changed and the emails went to a spam folder. I did update my credit card, but apparently you have to manually process a payment before it will auto cycle again, which I didn't do and they dropped my advertising. My complaint, is I am a broker and shared the leads to my office as a courtesy. Zillow sent screenshots of my billing info and emails saying my card wouldn't go through to an agent in my office who reached out to inquire about his own zillow ads.

It takes a considerable amount of time for pages to load. The network refreshes without being prompted. Way too many ads that get in the way of the posted content. Very antiquated and annoying.

I had a very disappointing experience with Zillow’s Premier Agent program. I was told the service was month-to-month and could be canceled at any time. However, after ongoing issues with lead quality and delivery, I found that the terms did not align with what I was originally told. Over the course of about a year, I repeatedly raised concerns about not receiving the level of leads I was paying for. My last lead was in early November, and I was still billed later that month for a prepaid advertising period despite not receiving meaningful leads during that time. The account was eventually canceled, but I was later contacted by a collection agency for an alleged balance. There are also inconsistencies between the amount Zillow referenced and what the collection agency is claiming. I have since filed formal disputes and complaints to resolve the matter. I would strongly encourage anyone considering this program to carefully review all terms in writing and monitor billing and lead delivery closely.

I understand that if a house is not listed the value is not properly reflected. I would like to use the information to determine market value for additional properties. In my case, my home is listed for 3 bedrooms not the correct number of 4. Makes me wonder if other homes/listings are also inaccurate???

Truly the worst customer service experience I have ever encountered in my life. A company only gets to remain this arrogant and incompetent for so long before a better alternative replaces them. I messaged Zillow through their website, and after one full week, received only generic responses from Steve that did not address my two specific concerns. So I used the Chat feature on their website, interacting with Diego. Again, only generic cut-and-pasted responses and then he just abruptly ended the chat (can you imagine a customer service representative hanging up a call on a customer? - this would be no different). And if you want to continue chatting, you have to start all over again through the AI agent. The specific issues are that their website, unlike any of the other real estate websites, does not match the market timer/days on the market per the MLS if a property had previously been listed as "Coming Soon". Where MLS and other websites restart the MT/DOM at zero once the property is actually listed for sale, Zillow does not reset this, causing a property to appear on the market longer than it actually has been. Imagine a prominent real estate website displaying a different MT/DOM than the official MLS. Completely unsat. The other issue we encountered is that the "What's special" tags do not show up on our Zillow listing, and Zillow cannot explain why this is except to state that these tags are AI generated from the MLS listing. So why do ours not show up? We have changed the MLS listing multiple times to try to get this to reflect correctly, but it does not work and they cannot explain, but only provide that this information is generated by the MLS listing and their AI system. So we attempted to manually add tags by using bullet points and caps, which does not look the same at all. When Zillow "hung up" on me, they told me to have my real estate agent contact them. So I did. And he had the same horrible experience while dealing with Kelly H. from their Partner Support team and Roman via chat. Shame on this company! As the saying goes, "If you don't take care of your customers, someone else will."

Reps misrepresent service. They will say anything to get you to sign with them.

Denied a viewing of a property for no great logic. Cash buyer, proven property professional. Found Zillow hard to negotiate and interact with. I feel sorry for the seller.

Really weird experience. I answered an ad for rental by owner, actually showed me the place, but wanted to do everything electronically, including payment, so I did some checking with the county assessor and public records website. Wasn't listed as the owner on either site. When I pointed that out and asked for a copy of the lease, he sent one that listed the owner as PBM Properties. Then he said he represented PMB Properties. Either a scammer or a really inept representative. I recommend checking the owner against county records before even viewing any Zillow rentals, let alone submitting an application. I expect the same is true for Zillow real estate sales as well.