ZillowReviews of zillow.com

Zillow Customer service is a freaking joke! I reported a data integrity issue with my home's data and user capabilities in August 2023 and repeatedly since. Each time, Zillow closes it out with 'Not enough data for algorithm'. I can understand an algorithm not having enough data to generate a Zestimate (garbage in, garbage out), but all data related to my home since 2020 (saved searches, Comparable homes, Recent Sales, etc) has disappeared. That's 3 years of data. The only data that's current is the 2022 tax assessment and listing that was pulled in 2022. I have a REALLY HARD TIME accepting the fact that my home is the ONLY HOME in a neighborhood of 500+ similar type homes and an area of 2500+ homes in the same price range that is experiencing this problem. I've literally checked every home in the subdivision and surrounding neighborhoods and my home is the ONLY ONE with this issue? There's no way! I'm tired of the back and forth and the canned responses. No one appears to want to investigate the problem which is very concerning and disappointing. There's an obvious data integrity problem with my account. They hide behind 'Not enough data for the algorithm' instead of even trying to investigate the problem. The whole company should be fired for incompetence. If you're a realter purchasing services from Zillow, beware!! Until they prove otherwise, I'd say all data with Zillow is suspect and should not be trusted.

Zillow is the perfect place for scamming businesses. You put an ad for rental, collect application+admin fees for $200 per person; then 10-12 people apply you get $2000 dollar and BOOM! your apartment becomes unavailable and you get the money in your pocket doing nothing and zillow encourages such business.

Zillow is the perfect place for these landlords to be racist and discriminate against renters for their race, gender and sexual orientation. You apply to these homes online, then you’re invited to see the home. Once these landlords know that you’re black you are not getting the property.

I use Zillow to list properties that I have available to rent. I gave them 2 stars since they do seem to give my listings decent exposure. But the functionality of their site is the worst of any online business. For example, you are unable to scroll down to look at past messages and inquiries. If you get a message or inquiry, you better write it down because when you get the next inquiry, the previous inquiry is no longer accessible. Also, they do not let you delete messages, inquiries, and applications. So once you have declined an application, it will still pop up and make finding current, suitable applications more difficult. I called them on these and other issues. The person on the phone was pleasant but offered no solutions. "That's just the way we do it here at Zillow."

One star is too high!!!! Zillow has our home on their website and the address they show is wrong. Our realtor submitted several air tickets and Zillow has not corrected. I don’t want our home on their site if they’re going to have an incorrect address. Unacceptable to allow this type of error. I agree with another reviewer...they are very shady and inaccurate with their so-called 'Zestimates.' They change their value if you change price of your home and they are TOO LOW and hurt sellers by showing it under value because buyers fall for it.

I had a bad experience with Zillow. I applied to rent a house through the Zillow application. The Zillow application asks for your social security number, birth date, etc. and runs a credit check on you. It asks you to upload proof of your income and asks for lots of other information. I filled out the application which showed I had sold a piece of property and showed the income from that for this year, in addition to two other incomes. I had said in my application I want to sell my current home and rent. Zillow sent all of my information to a private party, a person renting their house, not a rental agency. The homeowner came back on me and told me to sell my house first and then give him an entire year's rent upfront. The listing was for month to month, I proved I had beyond the income needed to rent, my credit score came back at 817. So I reported to Zillow that the person refused to rent to me with verified income and that he told me to sell my home and pay him a year's rent upfront. All Zillow did is tell me they are keeping his ad to rent up and told me it is my fault if I give out my personal information. It is Zillow's program; I obviously did not personally give my information out to anyone. Zillow blamed me, when it is Zillow's rental form that I filled out and Zillow gave to the potential landlord. They should have asked the landlord why he changed the rent to one year's rent upfront. Also, this concerned me for potential id theft, so I put fraud alerts in with all 3 credit reporting agencies, and I told both Zillow and the landlord I did so.

They have the worst customer service one can imagine. Do not buy any service from these time wasters if you don't have to. They copy paste the same text when you ask a certain question despite I paid for their premium service.

I wish there was an option to pick 0 stars! I have called zillow over 10 times as well as emailed them and sent online requests multiple times. I have come to the conclusion that they don't have anyone helping people that are not paying for their ads or services. I even offered to pay if they would just help me! I have not spoken to a single human being. What's worse is that about 5 years ago, their customer service was able to help me with the same issue over the phone. It's not a difficult issue to fix, if I had backend access, I could take care of it. But thanks to their nonexistent support, 3 of my rental listings are not showing up on zillow and the owners of the properties are furious.