Thank you again for all of your help. I truly appreciate how attentive you were throughout the entire process. You consistently kept me updated while working to resolve the issue with the refund of my coupons, and your communication and follow-through made a huge difference.
Your customer service was excellent, and I’ll be happy to share my positive experience on Trustpilot. Z Gallerie is fortunate to have someone who takes such care in making sure customers feel heard and supported.
Thank you again for seeing this through from beginning to end. I really appreciate you!
LI
Linda
Love our new area rug
Love our new area rug! It is absolutely gorgeous and fits in well with our home decor. Customer service is exceptional!!
Response from Z GallerieOct 6, 2026
Dear Customer,
Thank you so much for sharing your wonderful feedback with us! We truly appreciate you taking the time to share your experience.
We’re absolutely delighted to hear that you love your new area rug and that it beautifully complements your home décor. It brings us so much joy knowing that our pieces can add warmth, style, and a special touch to your living space.
Your kind words and support mean a great deal to us. We’re grateful to be a part of your home and hope your new rug continues to bring beauty and comfort to your space for years to come.
Thank you again for choosing Z Gallerie. We look forward to helping you discover more beautiful pieces for your home in the future.
With gratitude,
Z Gallerie Customer Service
HK
Heather K.
Excellent products
Excellent products. Beautiful & Well Made
Response from Z GallerieOct 6, 2026
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback with us! Your kind words truly mean a lot to our team.
We’re so happy to hear that you love our products and appreciate the beautiful design and quality craftsmanship. Creating elegant, well-made pieces that bring style and comfort to our customers’ homes is always our goal, and we’re delighted to know that your experience has been a positive one.
Your support and appreciation inspire us to continue delivering exceptional products and service. We truly value having you as part of the Z Gallerie family and are grateful for your trust and support.
Thank you again for your lovely review. We look forward to welcoming you back and helping you discover more beautiful pieces for your home in the future.
With gratitude,
Z Gallerie Customer Service
LJ
Laura J.
Exceptional Customer Service from Carmina M
I recently ordered a beautiful vase from Z Gallerie, and unfortunately it arrived broken. While I was obviously disappointed, Carmina M completely turned the experience around. She responded quickly, arranged a replacement for me right away, kept me updated throughout the entire process, and even followed up to make sure the new vase arrived safely and in perfect condition.
Carmina was incredibly kind, attentive, and professional from beginning to end. Her level of follow-through and genuine customer care was exceptional and made what could have been a frustrating experience such a positive one. The replacement arrived perfectly, and I was so happy with the experience that I’ve already placed another order with Z Gallerie. Thank you, Carmina, for going above and beyond!
Response from Z GallerieOct 5, 2026
Dear Laura,
Thank you so much for sharing your wonderful feedback with us!
We’re so happy to hear that Carmina was able to assist you and make your replacement experience smooth and stress-free. We understand how disappointing it can be to receive a damaged item, and we’re grateful that Carmina’s prompt support, thoughtful communication, and dedication helped turn the experience into a positive one.
We’ll be sure to share your kind words with Carmina. She’ll be delighted to know that her care and commitment made such a difference.
Thank you again for choosing Z Gallerie and for your continued support. We truly appreciate your trust and look forward to assisting you again in the future!
Warm regards,
Z Gallerie Customer Service
NS
Nicola S.
I had been looking for something to…
I had been looking for something to hang above my couch for awhile and I saw these wall decor was wasn't sure if I wanted to pay the amount. When I saw they had been discounted I went for it.
Response from Z GallerieOct 5, 2026
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback with us!
We’re delighted to hear that you found the perfect wall decor piece for your home and that it was able to add the finishing touch you were looking for above your couch. We understand how meaningful it is to find a piece that complements your space while also providing great value, and we’re so happy that you decided to make your purchase.
Creating beautiful and inspiring pieces for our customers’ homes is always our goal, and we truly appreciate the opportunity to be a part of your home journey. Thank you again for choosing Z Gallerie. We sincerely appreciate your support and look forward to welcoming you back in the future!
Warm regards,
Z Gallerie Customer Service
CO
Colette
Customer service agent Jevanie helped…
Customer service agent Jevanie helped with my exchange and made the whole process seamless.. Emmediately started my return, tracked ithe return and sent out my replacement simultaneously.. She let me know the day i would receive and followed up that day received to mske sure i was hsppy.. wasnt a large purchase and she gave it 5 star service .. couldnt be happier!
. Thankyou again Jevanie!
Response from Z GallerieSep 15, 2026
Dear Customer,
Thank you so much for sharing your thoughtful feedback with us! We’re so happy to hear that Jevanie was able to make your exchange experience smooth and effortless. We’ll be sure to share your kind words with her—she’ll be truly appreciated knowing that her prompt assistance, careful follow-up, and dedication helped make your experience a memorable one.
Providing thoughtful and personalized service is always our goal, and we’re grateful for the opportunity to assist you. Thank you again for choosing Z Gallerie. We sincerely appreciate your support and look forward to welcoming you back in the future!
Warm regards,
Z Gallerie Customer Service
SW
Sheryl W.
The glass cherry is so beautiful!
The glass cherry is so beautiful!
Response from Z GallerieSep 15, 2026
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you love the beautiful glass cherry. Your kind words mean a lot to us, and we’re thrilled that this unique piece has brought an elegant and charming touch to your space.
Thank you again for choosing Z Gallerie. We truly appreciate your support and look forward to bringing you more beautiful designs for your home in the future!
Warm regards,
Z Gallerie Customer Service
LI
Linda
Not As Advertised
We wanted a contemporary-looking white buffet that was as high as our old-fashioned one. I finally found one here. It was advertised to be 36" high and all white. But in the photos, it looked white and gray. I had called already with a question or two, but called the third time to make certain the buffet was all white and that the gray was just shadows from lighting. The guy on the phone said he looked at it personally and it was all white for sure, and that the gray colors were, in fact, due to lighting during the photo shoots. The buffet came, and it's not 36" H, it's 34" high. It's not all white at all; its white and three shades of gray. It's gray when the lights are on, when they are off, and when I put my face practically against the buffet drawers or doors. It's white and gray now that I'm writing this in the dark, with only computer light 8 feet away from it. It's not returnable or refundable, because of the huge sale on the last few in stock. It's not what your employee said it was, it's not what you advertised it to be, it's not what I thought I was ordering and paying for. But now it's mine. I've unsubscribed to your emails and hope to be done with Z Gallerie. This is totally disappointing.
Response from Z GallerieJul 23, 2026
Dear Linda,
We are truly sorry to hear about your disappointing experience with your purchase. We completely understand your frustration, especially when the item you received did not meet your expectations based on the information you were provided before placing your order.
Please know that we take your feedback very seriously. We have been actively looking into your order details and reviewing the information available to us; however, with the information currently provided, we have not been able to locate your order in our system.
We would sincerely appreciate the opportunity to further review your case and better understand what happened. Please feel free to contact our Customer Service team with your order details, and we will carefully evaluate your concerns and work toward providing a more appropriate resolution.
You can reach us through the following channels:
Z Gallerie Customer Service
Phone: 877.779.4255
Business Hours: Monday–Friday, 8 AM to 5 PM PST
Email: [email protected]
We truly value your feedback and hope to have the opportunity to address your concerns, improve your experience, and rebuild your trust in Z Gallerie.
Best Regards,
Z Gallerie Customer Service
