Lorrene C. was very helpful and very knowledgeable, and she assisted me in placing my order. She was very patient and answered all of my questions in detail.
I want to thank her for her assistance and for being very professional. Thank you very much, Lorrene C.
Response from Z GallerieJul 8, 2026
Dear customer,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear that Lorrene C. provided you with such a positive experience. We'll be sure to pass along your kind words to her—she'll be thrilled to know that her patience, professionalism, and dedication made a difference while assisting you with your order.
Your support and trust mean a great deal to us. Thank you again for choosing Z Gallerie. We truly appreciate your business and look forward to serving you again in the future!
Warm regards,
Z Gallerie Customer Service
AC
Anna C.
Thank you so much Queen and Colleen!!!
Thank you so much Queen and Colleen!!!
Both me and my Sister ordered the large gold trimmed fluorite crystal on the brass stand and we both love our fluorite crystal art stands!!! They are so beautiful and full of positive energy! My fluorite was missing the plastic tubes to keep my crystal in place on the stand.
I contacted Z Gallerie and both Queen and Colleen went above and beyond by offering options to receive white or clear plastic tubes for my crystal stand. They let me know I had to wait a longer for the clear plastic tubes, I let them know I would wait and they clearly kept me up to date with their excellent communication, patience, and shipping to get me the clear tubes that I wanted.
OMG! The wait and being patient was worth it!
I have my beautiful gold trimmed fluorite crystal with now the clear plastic for my brass stand that I am very satisfied with!!!
Thank you Queen and Colleen for EXCELLENT CUSTOMER SERVICE AND COMMUNICATION!!!
Z Gallerie is lucky to have you both as employees!!!
Love and Light, Anna
I love my fluorite!!! Check it out!
EXCELLENT CUSTOMER SERVICE!!!
Love you all!!!
Love and Light,
Anna
Response from Z GallerieJul 6, 2026
Dear Anna,
Thank you so much for your incredibly kind and heartfelt review! Reading your message truly made our day.
We're absolutely delighted to hear that both you and your sister love your gold-trimmed fluorite crystal art stands, and we're especially happy that the clear support tubes were worth the wait. We understand how important it is for every detail to be just right, and we're so glad we could help make your beautiful piece complete.
Your patience, understanding, and wonderful words mean a great deal to us. We’ll be sure to share your compliments with Queen and Colleen—they will be thrilled to know their care, communication, and dedication made such a positive difference in your experience.
Thank you as well for sharing your beautiful fluorite with us! We hope it continues to bring beauty, positive energy, and joy to your home for years to come.
We truly appreciate your support and are grateful to have customers like you in the Z Gallerie family. If there's ever anything we can do for you in the future, please don't hesitate to reach out.
With gratitude,
Z Gallerie Customer Service
MD
Marschelle D.
BUYERS BEWARE:
BUYERS BEWARE:
I purchased two sets of dining room chairs. Upon opening the first box and removing one chair and examining, there was a scratch on the leg. I immediately contacted Customer service on Thursday, July 2nd, provided photos and was offered parental recent of $83. I explained I would consider the offer after I examined the other chairs. I examined 2 additional chairs and decided to its return the items for a full refund on Friday July 3rd. The representative advised that the first representative would respond. After waiting 24hours, I contacted the general customer service area on July 4th and was advised that a case was opened and under review for my return request. A return investigation process is not outlined on ZGalleries website! If it were I would not have purchased.
Response from Z GallerieJul 6, 2026
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your chairs upon arrival and the frustration you've experienced while trying to arrange a return.
We understand how disappointing it is to receive a damaged item and then feel uncertain about the return process. We sincerely apologize for the inconvenience and appreciate your patience while your case is being reviewed.
Please rest assured that we take your concerns seriously. To ensure your case receives the attention it deserves, we will assign one of our supervisors to personally review your case and follow up with you as soon as possible to work toward a resolution.
Thank you again for bringing this to our attention. We truly value your feedback and appreciate the opportunity to make things right.
Best regards,
Z Gallerie Customer Service
AR
Agustin Ramirez I.
outstanding service
Hazel provided outstanding customer service throughout my furniture return to z gellery. She was incredibly helpful, professional, and responsive, making the entire process smooth and stress-free. She kept me informed every step of the way and ensured everything was handled efficiently. I truly appreciate her excellent support and would highly recommend her. Thank you, Hazel, for your great service!
Response from Z GallerieJul 3, 2026
Dear customer，
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that Hazel made your furniture return process smooth and stress-free.
Providing responsive, professional, and caring support is always our goal, and it's wonderful to know that Hazel kept you informed throughout the process and delivered the level of service you deserved. We will be sure to share your recognition with her—it will mean a great deal.
Thank you again for choosing Z Gallerie and for your recommendation. We sincerely appreciate your trust and look forward to serving you again in the future.
Best Regards,
Z Gallerie Customer Service
FX
fern X.
I like it
I like it，good
Response from Z GallerieJul 3, 2026
Dear Customer,
Thank you for your kind review! We're so glad to hear that you had a positive experience with Z Gallerie.
Your support and feedback truly mean a lot to us. We're committed to providing the best possible experience for every customer, and it's wonderful to know we met your expectations.
Thank you for choosing Z Gallerie. We look forward to serving you again in the future!
Best Regards,
Z Gallerie Customer Service
VC
Vianca C.
POOR QUALITY DEFECTED ITEM AND REFUSE TO REFUND
I am extremely disappointed with my experience. I spent a long time searching for the perfect lamp and was excited when it finally arrived, only to discover that it was defective. The lamp was noticeably out of level and did not meet the quality standards I expected for the price.
What made the experience even more frustrating was the customer service. After receiving a defective product, I was asked to provide additional photos and was told I may be responsible for return shipping costs. By that point, the lamp had already been disassembled and repackaged for return. Expecting a customer to unpack, reassemble, photograph, and repackage a large defective item is unreasonable.
I paid for shipping, waited for delivery, received a defective product, and then had to argue over return shipping. This was my first purchase from this company, and unfortunately it will be my last. A company selling premium-priced products should stand behind its quality and make the return process right when a customer receives a defective item.
Response from Z GallerieJun 23, 2026
Dear Customer,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and inconvenience you’ve experienced with your purchase.
Regarding the request for additional photos—please know that our intention was never to make things more difficult for you. We ask for photos as part of our standard quality assurance process to help us accurately identify the defect and document the issue with our production team. We certainly do not expect you to go through unnecessary trouble, and we regret that this added to your frustration.
To be clear: if our investigation confirms that the lamp is indeed defective due to a manufacturing or quality issue on our side, we will take full responsibility—including covering all return shipping costs and providing a full refund or replacement, as you prefer. However, if the item is found to be in good working condition and the issue does not qualify as a defect under our policy, our standard return terms do require the customer to cover return shipping. We hope you can understand that this policy helps us maintain fairness for all customers.
We are genuinely sorry that your first experience with us has been so disappointing. We hope you will give us the opportunity to regain your trust, our customer service supervisor will be reaching out to you directly to discuss a resolution. Please keep an eye on your email.
Best Regards,
Z Gallerie Customer Service
ES
Evelyn S.
I ordered a lamp 30 inches tall
I ordered a lamp 30 inches tall. It was supposed to be alabaster. I have alabaster 1amps, this lamp you can pick up with two fingers.
The lamp came without any of the hardware I needed to put the shade up or the finial but, what was most distressing was the lamp is not alabaster - I also had to purchase the hardware to put up the shade - I paid for an alabaster lamp so they misrepresented sent me an impostor. I called them multiple times emailed - i knew it wasn’t alabaster but had a specialist look at the lamp and it is not alabaster- I implore everyone to not give your business to this company. The misrepresentation is disgusting and they will not respond or do anything to help the situation.
Gross business scamming practices!!! You should be ashamed.
Response from Z GallerieJun 18, 2026
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by your recent shopping experience.
Regarding the lamp base material, we have carefully reviewed the issue and immediately verified it with our factory. According to our investigation, the product is made of natural alabaster stone. However, we understand that there may be a difference in expectation regarding weight, texture, and appearance compared to other alabaster products the customer has seen.
We sincerely apologize that the product did not meet the your expectations and caused any misunderstanding. We will also coordinate with our product and website operations teams to further review how material descriptions are presented, and to improve product information clarity in the future, in order to avoid similar confusion.
Moreover, we are very sorry to learn that your order was missing essential installation components, including the lampshade fittings and decorative finial. We fully understand how disappointing this must be.
We also kindly note that our customer service team has reached out a few times without receiving a response. We understand you may have been busy or may have missed our messages, and we sincerely apologize for any inconvenience this may have caused.If you still need the missing parts, we can arrange an immediate replacement shipment. If you have already purchased them locally, please keep an eye on your phone and email, as our team will contact you shortly to assist further.
Once again, we sincerely apologize that this experience did not meet your expectations. We are committed to resolving this matter promptly and appreciate your feedback, which helps us continue improving our products and service.
Best Regards,
Z Gallerie Customer Service
RH
Richard H.
Excellent Service
Jane, the customer service representative was very professional. She listened carefully and patiently. She initiated and monitored the transaction from start to finish. Her follow up communications were timely and clear.
The order, shipping and delivery were as promised.
Response from Z GallerieJun 9, 2026
Dear Customer,
Thank you so much for taking the time to share your experience with us.
We are truly grateful for your kind words and delighted to hear that Jane provided you with professional, attentive, and consistent support throughout your entire journey. Ensuring that our customers feel heard, informed, and well cared for is at the heart of what we do, and it is wonderful to know that Jane’s dedication helped make your experience a positive one.
We also appreciate your recognition of our order, shipping, and delivery process. Feedback like yours means a great deal to our team and serves as a strong motivation for us to continue delivering the level of service and care our customers deserve.
Thank you again for your trust and support. We look forward to serving you again in the future and providing you with more beautiful products and exceptional experiences at Z Gallerie.
Warm regards,
Z Gallerie Customer Service
