Z GallerieReviews of zgallerie.com

Same problems as stated below. Waiting 3 months for an item. It never shows a shipping date, and orders can't be tracked. I have requested my money back. I feel like I have been scammed.

The worst business whenever! After 3 months waiting for my online order I was told to wait 3 months more! I called and emailed numerous times, filled out the contact form from their website - NOTHING! it was so hard to reach them out!!!!!! and I didn't get any apologies for inconvenience!

Horrible customer service. I placed an order on February and I haven’t received my order yet. I emailed customer service 3 times, neither refund nor item. No wonder they have all these bad reviews. I haven’t walked to their store To see how it looks but website is pretty cool and that’s how I needed up ordering stuff before I actually read reviews.

Omg horrible costumer service yo pensé que por ser una de la firma de tiendas más exclusivas y caras iba a tener un super servicio al cliente. horrible es el delivery y la información de entrega no atienden las llamadas ni te explican nada no creo volver a comprar con ellos y menos recomendarlos a nadie

Con Artists. I’ve ordered lots of custom furniture from them before, so I trusted them this time . My mistake. The sales rep knowingly lied and said that the factory where my furniture was being made was still open and operating despite covid . Just maybe a week or two delay due to social distancing. I said ok. Come to find out the factory had been closed for weeks before I purchased this item . Now they tell me no refund because it’s a custom order. Usually I would agree if the order had already been started, but he deliberately lied just to get the sale !! So sad I use to pride my self oh having a Z gallerie house . Not anymore. I disputed the change with my bank and BBB is next . I may never get this furniture if they are waiting for factory in California to open . I doubt they will survive this recession, and I hope they don’t with these deceptive practices.

Horrible customer service. I ordered multiple items and one item was missing. I emailed customer service 2 weeks ago and still no response about my missing order. I have tried calling their customer service and was placed on hold for over 2 hours. It’s truly a shame a company like this is very unprofessional. I will not be spending my money here again.

After receiving a broken end table, several emails (that promised a phone call back in 1-2 days each time), several phone calls (one with a dog barking in the background on the other line so obviously speaking to someone working at home) and a promise to send me a return label to return the broken item I have received nothing but a $283 bill for my item. Terrible, terrible customer service.

Received my package today the eclipse mini vase broken into a million pieces. Worse packaging I have ever seen its glass no bubbly wrap nothing. Been trying to call all afternoon no answer so dissatisfied. I was looking forward to this vase. They need to package there stuff better.