Z GallerieReviews of zgallerie.com

I love Zgallerie. I’ve shopped with this company for at least 10 years. Their customer service is always excellent. Most recently I needed to work with Karla regarding a price adjustment for an item I ordered. She was extremely friendly, helpful, and responsive. With ZGallerie’s free design services, great products, and excellent customer service, I’ll always be a customer.

I order in september 2021, 2 nightstands and a console, they told me that the order will come in 2 months, then in November, that will come in december, in december that will come in February, in february that one nightstand it is damage and will be replace. They delivered the console and the other nightstand, the consle was also damage and I refused to keep it. Ok, they told me that will replace them in march , then in may , then in june , then in July , but meanwhile they told me that don’t make anymore that products and will give me my money back. I told them that it’s not possible to pay the furniture in september and stay 10 months. I ask them to take the one nightstand back because I don’t need one , and they told me that will give the money , but will keep 25% of the price 😂😂😂 they took my money , I stay without furniture , waiting and then they keep 25% . I refused obviously.

Very fishy customer service. They keep charging their policies And adding newer and newer fees.

I have purchased thousands of dollars worth of merchandise from Z Gallerie. It took months to receive the items and now it's a year and I'm still waiting for a few items. Z Gallerie said the items I'm still waiting for were delivered but I never received them and received no notification they were on their way. I checked my security camera and my neighbors and a large area rug was never delivered. I received a picture and the glass was smashed. Z Gallerie was nice enough to replace that picture. I ordered a standing floor mirror. When the shipping company received it it was smashed and they it felt it was unsafe to deliver. Now the mirror is unavailable and Z Gallerie want to charge me the difference for a new mirror. The decorators in Miami were very nice to help me decorate my new home with their designs. That was the only positive experience I have had. I want to decorate the rest of my home but now I'm very hesitant to use Z Gallerie.

While the furniture is ok. It's really a high pricepoint for subpar customer service. It took almost 6 months for me to get 3 bar stools. The "white glove" delivery service they used scratched the stools up and did not install the pull rings. After going back and forth with customer service they sent a repair service out to repair the legs and shipped out replacement rings. Sounds good right? Wrong! It took 3 months of canceled and rescheduled appointments for the repairman to come and repair the legs (about 25 minutes of work). And the pull rings...yeah not on his work order and no instructions or skematics on where they should go. Contacted customer service again for instructions...at this point I'm fed up and will just do it myself...told that there are no instructions. I should be a able to feel where the trivet is, cut a hole in the fabric and screw in the rings. What?!?!!! In these stools that ended up being $400+ each?!?! I think not! Lesson learned. Never again!

Both Stephanie & Daisy were extremely helpful! They both listened to my concerns, addressed them accordingly and to my satisfaction. As a result, I’m excited to say I placed my order and I can’t wait to receive the beautiful tables for my home. Once again, thank you both for your exceptional customer service!

Karla was amazing! She passed the information quickly. Best customer service I've had with Z Gallerie

Brenda was GREAT! She took the time to help me and understand what I needed. Best customer service I have had with Z Gallerie