Kim
Multi-crystal chandelier with Broken piece
I ordered a multi-crystal chandelier. One of the crystals was broken. Customer Service was very courteous and prompt with all communications. They have exceeded my expectations.
Response from Z GallerieJun 27, 2025
Dear Kim, Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie! We are thrilled to hear that you are happy with our customer service, we were truly sorry for the crystal arrived damaged and we arranged the replacement promptly. Your satisfaction is our top priority, and we are glad that we could assist you promptly. At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right. We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support! Warmest regards, Z Gallerie Customer Service


