Armen M.
Do not purchase from them
Do not purchase from them. We had bought many furniture from Z Gallerie in the past. We had also purchased insurance to cover our couches. We called their customer service, which they are very horrible and wouldn’t pass to a manager. They claimed that the company had filed bankruptcy and they cannot give information about our warranty. We asked if they would even try to give us a discount on a new purchase and they just refused. The previous company owner scammed a lot of people and it seems like the new owners are doing the same. Wouldn’t be surprised if it’s the previous owners stay away from this company.
Response from Z GallerieJun 24, 2025
Dear Armen, Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience caused. We deeply regret that the customer service did not meet your expectation. After your initial call, we made several attempts to contact you via email and phone to address your concerns and offered a resolution. For all your concerns,we will take all feedback seriously: 1)Customer Service: We understand the importance of customer service and will be strengthening our training programs to ensure a better experience for all our customers. 2)Warranty Issue: We apologize for the inconvenience caused by the historical order issue. We were unable to locate your order details in our system. To further investigate and assist you, please provide us with additional information about your order. 3)New Purchase: We truly appreciate your continued support and willingness to make another purchase with us. We have sent you a detailed solution via email to help with your new purchase. Thank you for bringing this to our attention, and we sincerely appreciate your understanding. If there is anything further we can assist with, please don't hesitate to reach out. Warm regards, Z Gallerie customer service