Queen was unbelievable. I received the most friendly, professional, and helpful emails from her about my order. She was prompt, efficient, and so personable. I have never had this level of service from an online store before. She should be highly recommended!
Response from Z GallerieSep 25, 2025
Dear Customer,
Thank you so much for taking the time to leave such a glowing review here.
We are thrilled to read your comments about the service provided by Queen. Hearing that you found her communication to be friendly, professional, and helpful is incredibly rewarding. The qualities you highlighted—prompt, efficient, and personable—are exactly what our team strives to deliver every day.
We have made sure to share your generous praise with Queen and the entire team. It serves as a tremendous motivation for us all.
It was a pleasure to assist you, and we look forward to serving you again in the future.
Best regards,
Z Gallerie Customer Service
JI
jim
Love their products
Love their products. Had Fedex drop the ball on a delivery but z gallerie fixed everything. Third time we have ordered and have to say excellent products. Classy and well made
Response from Z GallerieSep 23, 2025
Dear Customer，
Thank you so much for your kind words and for being a loyal customer with us!
We truly appreciate your patience regarding the FedEx delivery, and we’re delighted to hear that our team was able to resolve it quickly for you. It means a lot to know this is your third order and that you’re enjoying the quality and design of our products.
We look forward to serving you again soon!
Best Regards
Z Gallerie Customer Service
FR
Freeman
I recently purchased an art piece…
I recently purchased an art piece online from Z Gallerie. While the shipment arrived promptly, the item unfortunately sustained damage in transit due to compromised packaging.
Upon contacting customer service, I was assisted by Eren C., who provided outstanding support throughout the exchange process. Eren was professional, attentive, and ensured that the replacement was sent without delay. The new piece arrived in excellent condition with improved packaging, fully meeting my expectations.
I greatly appreciate the high level of service and commitment to customer satisfaction demonstrated by Z Gallerie. The final piece is beautiful, and I am very pleased with the overall resolution of this experience. I look forward to shopping with Z Gallerie again in the future.
Response from Z GallerieSep 22, 2025
Dear Customer
Thank you so much for taking the time to share your experience here. We are truly grateful for your detailed and thoughtful feedback.
First, please accept our sincerest apologies for the initial issue with the packaging and the damage your art piece sustained during transit. However, we are delighted to hear that Eren C. provided outstanding support and ensured a smooth and efficient exchange process. Our team takes great pride in delivering professional and attentive service, and it’s wonderful to know that Eren’s efforts made a positive impact on your experience.
We look forward to serving you again in the future and hope to provide you with many more beautiful pieces for your home.
If there is ever anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Z Gallerie Customer Service
PG
Patricia G.
Problems to log in
I was having problems to log in, it was really impossible, Eren helped me so much sending me lots of mails that at first I could not answer since I was traveling and so busy. Happily he insisted and I could make it!
Response from Z GallerieSep 17, 2025
Dear Customer，
Thank you so much for taking the time to share your positive experience! We’re truly glad to hear that Eren was able to provide you with persistent and helpful support until your login issue was resolved.
At Z Gallerie, we strive to offer attentive and caring service to every customer, and it’s wonderful to know that Eren’s dedication made a difference for you. We’ll be sure to pass along your kind words—it will mean a lot to him and the whole team.
We value your trust and are happy you could finally get everything sorted. If you need any further assistance, we’re always here for you.
Best Regards
Z Gallerie Customer Service
AK
Ak
They replaced my stolen package quickly…
They replaced my stolen package quickly and with kindness. The customer service was top notch as well.
Response from Z GallerieSep 17, 2025
Dear Customer,
Thank you so much for taking the time to share your experience here. We’re truly sorry to hear that your original package was stolen, but we’re very glad we could quickly arrange a replacement for you.
Providing thoughtful and efficient service is always our goal, and it means a lot to us to know that you felt well taken care of. We’ll make sure to share your compliments with our customer service team—they work hard to support our customers with kindness and professionalism, and your recognition will truly make their day.
We appreciate your trust in Z Gallerie and are happy we could help resolve this situation for you. If there’s anything else you need, please don’t hesitate to reach out.
Warmly,
Z Gallerie Customer Service
CK
Chico K.
First of all i m giving five stars for…
First of all i m giving five stRs for customer service ( Eren c ) was incredible handling my complain about broken items
Very professinal sincere and caring
I truly enjoyed dealing w her
She solved all my issues and made sure the replacement to arrive in a great condition
Zgallerie usually great but things and accidents happen
Thank you Eren fir a great experience w zgallerie
Response from Z GallerieSep 10, 2025
Dear customer ,
Thank you so much for taking the time to share your feedback here . We are truly delighted to hear about your positive experience with Eren.
It’s wonderful to know that Eren provided you with incredible service—handling your concern with professionalism, sincerity, and care. We greatly appreciate your recognition of her efforts and will make sure to pass along your kind words to her.
At Z Gallerie, we always strive to offer our customers exceptional service, and though occasional accidents may happen, it’s our goal to ensure every issue is resolved with empathy and efficiency.
Your support and understanding mean a lot to us, and we truly value your loyalty. If there’s anything more we can do for you, please don’t hesitate to reach out.
Thanks again for your trust in Z Gallerie and for letting us be a part of your journey. We look forward to serving you again soon!
Warm regards,
Z Gallerie Customer Service
JM
julia M.
Received damaged product
Received damaged product. Asked for a replacement, they offered me $11 off an item which was $160. Kept asking for a replacement and they just gave me the run around all day upping the credit to $35. I ordered mirrored photo frames all connected to each other, two came with chips. Shipping cost me $30. How could I hang this up. Giving me a really hard time with a replacement. Buyer beware. Terrible customer service.
Response from Z GallerieAug 26, 2025
Dear Customer，
First and foremost, we want to express our deepest apologies for the experience you’ve had with your recent order and the frustration you’ve encountered with our customer service. We truly regret that we did not meet your expectations, and we understand how disappointing it must be to receive a damaged product, especially when you were hoping for a smooth and easy resolution.
It’s never our intention to cause any inconvenience, and we can see how this situation has made it more difficult for you to fully enjoy your purchase. The issues you mentioned regarding the mirrored photo frames,and the lack of clarity in communication are concerning to us. We sincerely apologize for the runaround and for not providing you with a clear and efficient solution.
To investigate this matter further and ensure that we can provide the most appropriate resolution, could you please share your order number or any relevant details related to your purchase? Once we receive that information, we’ll immediately look into the specifics of your case and take the necessary steps to make things right.
Again, we are truly sorry for the inconvenience you've experienced, and we genuinely appreciate you bringing this to our attention. Customer feedback like yours is vital in helping us improve our service and avoid similar situations in the future. Please know that we are committed to resolving this promptly.
Thank you for your patience, and we look forward to hearing from you soon so we can resolve this to your satisfaction.
Warm regards,
Z Gallerie Customer Service
MP
Marissa P.
Audrey stayed in contact with me during…
Audrey stayed in contact with me during every step of my experience. My first delivery arrived shattered and the second one also arrived broken. You can only imagine how frustrating that was as a customer. But Audrey showed patience, accountability, and kindness. He ensure that the last delivery was packaged with extra care which it was. My vase arrived yesterday and it is perfect! I’m so grateful to have had such an empathetic and nice agent for this issue. So many big companies have terrible customer service, but for Z gallery that is not the case! Audrey is an amazing asset to any team! Thank you my friend!!!
Response from Z GallerieAug 26, 2025
Dear Marissa
Thank you so much for taking the time to share such a detailed and thoughtful review here! We are absolutely thrilled to hear about your positive experience with Andrey and your satisfaction with your final delivery.
We deeply understand how frustrating it can be when things don’t go as planned, and we truly appreciate your patience and understanding throughout the process. It's customers like you who remind us of the importance of empathy and commitment to exceptional service. We're delighted that Andrey was able to make things right, and we couldn't agree more—Audrey is indeed a fantastic asset to our team!
Your feedback means the world to us, and we’re so happy that your vase arrived in perfect condition. At Z Gallerie, we always strive to deliver not only beautiful products but also an exceptional customer experience, and we are overjoyed to know we achieved that in your case.
We’re grateful to have had the opportunity to serve you, and we hope that your new vase brings beauty and joy to your space. If you ever need anything in the future, please don't hesitate to reach out. We’re here to help.
Once again, thank you for your kind words and support. We look forward to serving you again soon!
Warm regards,
Z Gallerie Customer Service
