Zero FoxtrotReviews of zerofoxtrot.com

Bought my husband a few things from here and the quality was way better than I expected for the price. He loved the hoodie and wants it in a another color, but it looks like a lot of items are currently out of stock. Hopefully they restock soon.

DO NOT SHOP WITH THIS COMPANY!!! i’ve been very patient as i know with the holidays places can be very busy. i put an order in on November 29 for Christmas gifts and received it december 15, i received the WRONG order and reached out to customer service which is basically non existent. it took a week for them to respond and they told me to issue a return. I did so. it took several weeks for my return to be approved. i finally was able to go return the wrong order that was sent to me on Jan 10th!!!!!! I then receive an email saying that my original order is now out of stock and received STORE CREDIT with less money than i originally spent on this order. I want my money back and don’t want store credit. I highly recommend spending your money with a company who cares about their customers. i don’t even want to leave one star as a rating for this company as it deserves zero stars!!!!!

Ordered two pair of shorts in a large, they sent us one pair in a medium. It took several weeks to get ahold of the company as they have no real customer service. After we finally got ahold of them they sent us an email letting us know that the product we originally ordered was out of stock and gave us store credit. They gave us much less store credit than the amount of money we actually spent. This company is without a doubt a scam, please do not order from them!

lol the reviews are all seem to be exactly the same, and i am here to add to it. I order a pair of shorts for my husband on November 28th. Given that companies are bombarded with orders during the holiday season, I give them the benefit of the doubt. However, after an automated email on more than one occasion asking for an update and not getting anything I am over it. This order has been sitting in the fulfillment queue since December 8th, it is now January 9th and there hasn't been any change. Over this crap.

EDIT 1/15/2026: After my boyfriend commented on a Facebook post of theirs, a member of the social media team got in contact with me. He did a great job and got everything sorted out. My boyfriend got his gift yesterday. I have since spoken with another member of the ZF team and received an explanation and an apology. It shouldn't have taken this much effort, but my issue is resolved. I would have put 4 stars, but the only reason anybody reached out to me is because my boyfriend told them to. Original review: I placed my order on 11/29/2025. I understand that shipping takes longer around the holidays and was prepared for it to take a little longer than it stated. On 12/18, I saw an email from them from a few days prior stating that guaranteed delivery by Christmas had closed, and I sent an email requesting a status update. I received an automated email saying that someone would reach out soon and assuring me that my order would arrive by Christmas. It turns out, neither of those statements was true. I had to arrive to my first Christmas with boyfriend's family empty-handed and change my plan for us to take a walk in the snow with our Woobie Hoodies. Instead, I could only give excuses as to why I didn't have a gift. It wasn't the impression I was hoping to make. I was given no explanation as to why this was the case. I have since reached out not one, not two, but FOUR additional times trying to reach a human to get any kind of update or explanation as to what happened to the order I placed over a month ago. I still have not gotten a response aside from the automated replies. I could forgive the late shipping and the fact that it didn't arrive by Christmas. What makes me feel like I have no value to them as a customer is the sheer lack of communication on their part. I am especially disappointed and let down because my boyfriend so highly recommended them.

The jacket I ordered 3 weeks ago hasn't arrived. I paid $120 and they gave me a beanie as a gift. The beanie was delivered, but the jacket I actually ordered hasn't arrived. I'm emailing customer service but no one is responding. Can someone please help me?

I placed an order on 11/30/25 for Christmas gifts for my partner, and I still have not received the order and it's now 01/01/26. I understand businesses get busy for the holidays, but I placed this order weeks in advance of Christmas so not sure why it hasn't arrived. Even their automated email says shipments go out in 3 business days. I've contacted their customer service twice and still no one has emailed me back. Whenever I check tracking, it shows no updates, just that a label was created. And I still continue to receive marketing and promotional ads from them. Seems weird. Hopefully it arrives soon. Either way, I would not recommend ordering from this company.

Placed an order on 12/1/25, today is 1/1/26 and per tracking the package still hasn’t arrived to the carrier. Customer service is non existent. Don’t bother ordering from this company.