Orlando M.
Great customer service and assistance if you have any questions.
The customer service was excellent. There was a brief delay in availability from the manufacturer, but I was kept informed. I made an error in my measurement for a lockset, but Zen's customer service folks quickly resolved the issue and shipped me a needed replacement part so I could complete the installation.
Response from ZenSupplyOct 13, 2025
Thank you for your thoughtful review! We really appreciate your patience during the manufacturer delay, and we're glad our team kept you updated every step of the way. Mistakes happen, and we believe resolving them quickly is key, so it’s great to hear our customer service made it EASY to get your Medeco Maxum lockset project back on track. If you have any more questions or need help in the future, we’re always here to support you. Thanks again for choosing ZenSupply—your satisfaction is our top priority!




