Bennett B.
Don't buy from here unless you don't want your items.
This has been the worst purchasing experience I've ever dealt with. And that is saying something. I attempt to purchase six deadbolts, with the option of keyed alike. Three arrive keyed alike, the other three, completely different. I speak with their customer service, and they say they'll send out three more. I give the key code and they ensure that their "warehouse" will ship it and give me tracking information in a day. Two days later, with no tracking information, I call back and they say they'll get it to me by tomorrow. Tomorrow comes, no tracking information. Day later, the locks arrive, and then they email me the tracking information. Fairly useless at that point. The three new locks? They are keyed alike; to each other. Not to the key code I gave them. Call support again, explain the situation. They say they'll send another three, with the correct keying. Same exact story with the tracking information, however this time, after emailing and being ignored twice, and promised to be called back three times with no call, they say it was delivered and show me the tracking information. Opening it up and using two brain cells, I see that the warehouse has shipped the locks to Miami, FL, where ZenSupply's HQ is. I am not in Miami, FL. I am not in FL. I have half of my deadbolts, so two stars instead of just one. Edit: 2025-08-25 You might notice a reply from Zen Supply to this review. Almost exactly a year later. That's funnier than some stand up I've seen.
Response from ZenSupplyAug 25, 2025
Thank you for sharing your detailed feedback—we’re genuinely sorry for the repeated mistakes, communication breakdowns, and frustration you experienced with your order. This is not the level of service we strive for, especially when it comes to custom keying and timely updates. We’re reviewing your experience closely with our team and warehouse partners to ensure this doesn’t happen again. If you’re willing, please reach out to us at [email protected] with your order details so we can resolve this for you and make things right. Your input is invaluable, and we’re committed to earning back your trust with better communication and reliable fulfillment.