Zen PlannerReviews of zenplanner.com

I usually only call if I have something I can't figure out. Every agent on the other line has been amazing, friendly and knowledgeable. Very happy with Zen

Great customer service! Very user friendly and love the dashboard!

Zen Planner representatives are always available to help out. They also respond promptly to emails and voice messages to help get the job done fast.

Love Zen Planner. Always improving and always helpful. My members love it.

I cannot get through on the phone

They have a problem charging my customer's cards by mistake. This has happened twice this year. After all was said and done, they left me to explain their mistake to my customers. Very unprofessional. Also, the iPad app doesn't really work. It freezes up at least once a week. I would not recommend Zen Planner.

The system does what it was intended to do, when it works. Giving my clients the power to schedule online eases some stress--except when I have to intervene because it's not working for them. Online payment collection and document signing is also a time (and paper) saver. Some days, I spend a load of time trying to get the system to just login. There are some basic features that would make it more user friendly and there are some features such as the timeout reset (which is intended for security but if ill-timed, can undo any work in progress) that rearrange the way I have to work and this isn't always convenient. If I hadn't invested the incredible amount of time in set up, I would move my service. I have done the research and have a back up plan. If these problems continue to compound, I'll sacrifice the time to save the frustration.

Zen Planner is great! It is pretty in depth and has A LOT of features. Which also means it can be pretty complicated. However, their call support team is fantastic. So nice and very helpful, and I call once a week! The more I learn and get comfortable with ZP the more features I am able to use to serve my business better.