Zen PlannerReviews of zenplanner.com

Been a customer since 2011. Great customer service. Many options for my gym out there today, but this company has consistently delivered customer service, keeping me a happy customer.

In Australia there are a few features that are not there .. no texting options. You can’t get reports on body weight in one general report . I think a lot if other companies have added quite a few great features which does have me thinking above moving as you are manly focused on your American audience . Customer service is good . Your services seem to be directed more at CrossFit then a normal functional training gym

Overall this works well for my business. I would love the ability to prevent a person from buying the same offer more than once (ie. 3 for 1 special for 1st-time customers). Right now a person can buy that offer as many times as they want if it's on the membership site. If they are a first time customer or not, and unfortunately Zen Planner does not offer an option to prevent that from happening. But other than that it gets the job done.

Can never get anyone on the phone for help !

I call support very often because learning how to use the software alone feels so overwhelming for me that I often want to cry at the thought of it. Every support call I've had has been TREMENDOUSLY helpful!! The customer service and care at Zen Planner is world-class, and I can't even imagine what running my business would be like without their kindness, guidance, and PATIENCE! Oh my goodness..the patience...words cannot express how thankful I feel for the patience that the support has for me while I learn how to use different aspects of the software, and while they correct many of my mistakes. I'd give a million star rating if I could!

I've been in business for 13 years and Zen Planner is by far the best scheduling software company I have worked with (and I've worked with a few before them). Their support team is the best! There isn't a time where they haven't been able to help me quickly and completely, whether it's been by phone or by chat. The onboarding was smoothest transition, clear communication and their follow up notes are always helpful.

Josh is my account manager is AMAZING and Zen planner has made a huge difference in our gym!! Definitely recommend the system.

In general, an OK platform and experience for the most part. When we have issues with features, or missing features, its hard to get the ZP support team to take them seriously - they tend to respond with 'not a priority right now', which is frustrating to us as customers. I hope that, as they mature, they will become more responsive to customer suggestions and comments.