Zen PlannerReviews of zenplanner.com

For the most part the software is user friendly. However it is not always accurate and lacks some important functionality like being able to put family members into different programs. Plan on long wait times and getting hung up on when you need technical assistance. The staffers are very pleasant and helpful but it is fairly common to wait 30+ minutes on a call and then have the system say "sorry... please call back later". This was a constant frustration for my staff. When brought to the companies attention their gist of their answer was "we're surprised to hear that because we have world class customer service". When you get ready to change to a different platform expect high fees for exporting data and don't expect to go easily. I started the process in Feb and it took 3 months because their links didn't work they way they were supposed to and there were delays in resending the links, etc... When I asked them to credit the last $110 because of the difficulties involved (and I have the emails to prove it) they basically dismissed the request. Which is fine... it's only $110. But it was the straw that pushed me to write the review when I might otherwise have just walked away and not told anybody about the bad customer service.

Can never get anyone on the phone for help !

The navigation is not intuitive. You trip over the same functions in random places of the application. And when you go looking for it again, it's gone. The out-of-the-box materials are geared towards a "School" and not fitness/health specific. The terminology used in the When you perform a task in the financial area, like Make a Payment, there isn't a confirmation page. When I did my first one the other day I had no idea what to expect when I clicked the button. And it was just 'done'. And Make a Payment sounds like I'm making a payment as a business owner on a bill I owe, not that I'm Getting Paid by a customer for a bill they owe. The Help section reads like a blog without useful screen shots and field level definitions. Prospects - how in the world, do you get a Prospect's status to change? the fields are uneditable the main page. you have to constantly go into the update window with all the tabs. When I see the Prospects tab, I can create custom reports but the main page will not accept any updates in the format of the content. The default view of the People workspace is not helpful - you need to be able to change the columns on the main pages you use all the time and have the sort sticky so it's not a complete reset everytime you access the page. I want to sort by Prospect status but that's not a column I can see on this page. And I don't want to run all these custom reports - the defaults need to be usable. AND all of this combined with the limited functionality in the Mobile version of the business side of ZenPlanner. As a small business owner, I have to have to my phone in my hand 24/7 to connect with customers and attract new members through a half dozen channels, none of which are integrated with ZenPlanner as far as I can tell. But I need ZenPlanner, too, to run the business and to use it I have to chain myself to a laptop for hours. Also, I've seen in CrossFit Owner's forums lots of complaints about ZP crashing and after using it for several hours at a time this week, I experienced a lot of crashes as well. Please add a Show Password option on the login page. To run a small business you have to use 2 dozen applications per week and another dozen every month. It's a lot of passwords and not being able to 'see' what you are typing to determine if you just fat-fingered the entry or if you typed the wrong password. Most of the time, I login with my password and the interface flashes up (so the login was correct) but then crashes back into the login page saying the login was wrong. Then I login again and it logs in correctly to the main page. Weird. Get a hold of a cognitive design expert. I've run Product Management teams for enterprise b2b software for 10 years and been part of the technical deployments for another 7. I learned early on that being in charge of the product didn't qualify me as a designer. Product leaders owe their customers an intuitive experience and ZP could be 'the' product for small businesses like mine if it nailed the design. The application looks and feels like it was lead by engineers who are churning out functionality. Relieve them of the burden of having to design for the customer as well - it's a different skill that requires a lot of time and effort to establish what the customer's business needs are. Let the engineers focus their time on scalability and reliability issues even if it means some re-architecture of early design issues that are blocking the speed and agility you need to compete with Triib and MindBody that are also struggling to be 'the go to' backbone of the business' you are targeting. It's encouraging that you are asking for feedback. Good luck!

Good base system; much need for imoprovement to minimize user errors in the faceboard option for members, app and the back end. It is NOT user friendly for the app and still pares in comparison to Wodify and other brands. Only reason i havent switched is the amount of work needed to do so.

Lots of information tons of possibility. Not very organized or smooth navigation. Lacks professionalism and presentation.

The software has a lot of potential, but it has many errors and issues with communication with Paysimple for payment processing. If they can iron out all of the kinks this would be an excellent school management software.

Product is good, support is non existent as of late.

Very slow, almost clunky performance Not very intuitive to use.