Zen PlannerZen Planner is an all-in-one software solution that powers every aspect of managing a fitness business. More than member management software or a CRM - it's a game-changer that helps you transform your gym. Simplify daily administrative with member and staff management, automated billing, and revenue recovery. Keep track of your member's progress with workout, skill, and belt tracking. Attract and convert new leads with a branded website, AI-driven tools, and automated marketing campaigns. The Campaign Marketplace, Zen Planner’s Quick-Start Marketing Toolkit, offers over 50+ prebuilt email, website and SMS campaigns to help you re-engage clients, promote new programs, and drive results effortlessly. Connect with your leads and members through integrated chat, 2-way SMS, and voice calls. Manage your member engagement, sales, and marketing from one place. Access all these features through the Zen Planner app that lets you manage your business anytime, anywhere.
Zen Planner (zenplanner.com) has 335 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Mike H.
Have waited months for "branded app" only to be told there is a technical issue that is preventing them from moving forward. the app team does not respond to emails unless you open a case. Bill randomly went from 118 a month to 229 + 39 for "membership fee" and I was told "we billed incorrectly." constant glitches. poor communication. DO NOT RECOMMEND!
Robin S.
The Zen Planner team is amazing! I have had the pleasure of working with Lee over the course of a few days and he has been amazing inhelp with setting up our website! I would also like to give a shout out to Tom Hill, Seth and Kenneth as well!
Ascension Peters C.
She was excellent, a ton of help!!
Response from Zen PlannerSep 30, 2026
Thanks for the kind words! I saw you worked with Cailea — glad she was able to get you the help you needed. We love our support team and will pass along the kudos!
Christopher O.
I've been with Zen Planner for over 14 years. Their customer service is top notch, one of the main reasons I have stayed with them. The platform is perfect for my gym business, and is always improving in it's capabilities, which helps make my life much easier. If you aren't with Zen Planner yet, what are you waiting for?
Response from Zen PlannerSep 18, 2026
Thank you for the wonderful review and for being with us for 14 years! We're so glad the platform and our support team keep making your day-to-day easier. Here's to many more years of growth together!
PTFC S.
Kenneth is awesome !
Response from Zen PlannerSep 18, 2026
Kenneth IS awesome. Thank you for taking the time to give kudos to our support team - we'll be sure to pass along!
Lindsay G.
Kenneth was so helpful! I definitely could not have gone through those steps successfully without support on the phone. Much appreciated!
Response from Zen PlannerSep 18, 2026
Thanks for the kind words! We'll pass the thanks along to Kenneth — glad he could get you sorted quickly. That's exactly the kind of support we want every Zen Planner customer to have.
Jason P.
Kenneth is a rock star and very helpful. He started by asking do I need help with either Engage or Studio which triggered me to start thinking of all my questions while I had him on the phone. Kenneth did a great job of making sure my questions were answered!
Response from Zen PlannerSep 18, 2026
Kenneth IS a rockstar! We love that he made space for your questions on Engage and Studio — we'll be sure to pass along the props. Thanks for sharing this!
Misty S.
The zenplanner team is always so helpful! They answer quickly, send me documentation, and never mind to help! I recommend them for your needs!
Response from Zen PlannerSep 18, 2026
Thanks so much for the recommendation! We're glad the team's quick answers and documentation have made things easier for you. Appreciate you taking the time to share this!
