Douglas R.
Don’t waist your time or Monday…
Don’t waist your time or Money, You can purchase this exact light from several venders on Amazon that actual provide the correct light and all for around $90 to $100. Zenduce is taking advantage of you. Extremely disappointed. The light bulb that came with it was not at all what they show in their photos. It came with a small candle light type bulb that was only 2-1/2” long, instead of what appears to be a 9” to 10” bulb in all photos. Also can’t find that light bulb in the photo that will fit in this particular socket, as it is not the right size. I found a bulb on amazon but it’s not as long as the ones in these photos. The bulbs in these photo only come in a socket size that is traditionally spected in Asia. Also, I didn’t return because we opened it over 30 days after getting it and didn’t have time to deal with it. Will never purchase from Zenduce again.
Response from ZENDUCEOct 13, 2026
Hi Douglas, Thank you for sharing your experience. We’re sorry the bulb you received differed from what you expected based on our product photos, and we understand your frustration with finding a suitable replacement. Please contact us with a photo of the bulb and socket so we can check what was supplied, confirm compatibility, and arrange the correct replacement at no cost. We also understand your concerns about pricing. While similar-looking lights are available at different prices, materials, safety certifications, and warranty coverage can vary. Alleva features premium crystal/glass materials and industry safety certifications, and is backed by our two-year warranty, which includes free replacements for covered issues. These are useful factors to consider when comparing products. We’ve tried reaching you by phone but haven’t been able to connect. We remain committed to resolving this for you, even though you opened the package after the 30-day return window. Please get in touch so we can help. Best regards, Zenduce Customer Service Team