We are a home furnishing and lighting store company based in the United States. We take great pride in being responsive and providing amazing customer service. We offer competitive pricing and free shipping on all products due to exclusive tie ups with our logistics partners. All our shipments are trackable. Please feel free to reach out to us using the chat option on our website if you have any queries.
ZENDUCE (zenduce.com) has 154 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
zenduce.com
Website
zenduce.com
Category
Home Goods Stores
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Product arrived on time, they responded to all my concerns and resolve it in a timely manner.
JD
janie D.
5 stars for quality!
I found Zenduce online and was very impressed with their unique items and great pricing. The ordering process was simple and easy. My gorgeous chandelier arrived quickly and it's stunning. The only problem I had was deciding which fixture to buy. They have an amazing array of products.
PC
Paul C.
Attractive website with excellent…
Attractive website with excellent product showcase and great price.
RS
re S.
This company is a total scam!!!
This company is a total scam. Stay FAR away
I purchased two chandeliers, one for over $1200 and another for over $400 and what I received was absolutely infuriating.
The $400 chandelier came wrapped in tape and shoved in a cheap foam box, it looked like trash. After I finished installing it, I realized it wasn’t even the same model as the one pictured on their website!
As for the $1200 chandelier, it was shockingly cheap looking, made of plastic, with the feel of a $50 knockoff. The box contained nothing but a single A4 sheet as an installation “guide.” I didn’t even want to keep unboxing it, it was that bad.
They have NO phone number. The only way to reach them is email or an online “chat,” which is just a useless bot. I emailed customer service, explained everything, and said I was unhappy with both products, but only wanted to return the $1200 one, since the $400 one was already installed and I didn’t want to deal with more hassle.
They refused to issue a refund. They only offered store credit. I told them very clearly: I would NEVER buy from them again, so store credit is worthless to me. Still, they did nothing.
It took me a full month of back-and-forth emails just to get them to agree to a return—and I had to pay for the return shipping myself.
Then I started digging and found out this “company” has no real address, no business license, no phone support, nothing but AI images and a fake website designed to scam people.
I deeply regret not researching them before placing my order. This whole experience was a nightmare.
And just when I thought I was done with this disaster, they had the nerve to email me today asking for a 5 star review on Trustpilot in exchange for $75 in store credit?!
Seriously?!
You think I want more of your worthless store credit? Stay far away from me!
Avoid this scam company at all costs. Don’t fall for the trap like I did.
Response from ZENDUCEAug 1, 2025
Dear Re Smith,
Thank you for your feedback. We take all concerns seriously, and after thoroughly reviewing our records, we are unable to locate any order or communication under your name. That said, we’d like to clarify a few key points to ensure transparency:
Multiple Support Channels: Our toll-free customer support number is prominently displayed on our website during business hours, and we also offer 24/7 email support. Live human agents—not bots—handle all inquiries via both phone and chat.
Verified Business & Warehousing: We are a U.S.-registered business with a listed corporate address in California. Our fulfillment centers are located in New Jersey, Delaware, and overseas. All return requests are processed through our Delaware warehouse, and return instructions are always documented.
Refunds & Exceptions: We offer full refunds for returns received within our stated return window and for non-customized items. If a store credit was extended in your case, it may have been due to a late return or customization—conditions clearly stated in our return policy. Still, offering store credit is often our way of going beyond policy to accommodate exceptions.
Review Authenticity: With thousands of verified 5-star reviews across product and public platforms, we are proud of the consistent customer satisfaction we deliver. While we do occasionally offer post-purchase incentives for honest reviews, we never ask anyone to misrepresent their experience. Integrity in feedback is non-negotiable for us.
If you are indeed a customer and wish to resolve this matter, we encourage you to reach out with your order number via phone or email. We are fully committed to ensuring that any genuine concern—whether a refund, replacement, or clarification—is resolved promptly and fairly.
Sincerely,
Zenduce Customer Experience Team
LN
Lisette N.
Great Customer Service
Although, my client did not like the item, Zenduce assistance in helping us come to a resolution was excellent. Great Customer Service.
DR
dlhylandrochester.rr.com
Good customer service
Customer service was great. Incorrect items were shipped but were replaced without a hassle.
RN
Rufia N.
The light fixtures are exactly the same…
The light fixtures are exactly the same as pictures. I love them. Can’t wait to hang them. The customer service is great and responds to any issues right away. I will buy from them again..
BM
Bob M.
Exceeded expectations
This light greatly exceeded our expectations. We were first time buyers from Zenduce and it will now be the first place we look.
