ZendeskReviews of zendesk.com

I tried to sign up for the 14 day free trial to test the product. They charged my card. I have now been on the "help" chat for 35 minutes and they cannot even complete a simple task of ensuring my credit card has not been charged. I have no desire any more to even trial a customer service product that has such poor customer service. Do better.

Zendesk significantly overpromised during the sales process and has failed to deliver on the level of support that was clearly discussed and agreed upon. From the beginning, I was explicit: I have a large team and require hands-on, ongoing implementation support—not surface-level assistance. This was communicated before signing and reiterated multiple times after onboarding began. Zendesk repeatedly emphasized the size of their team and their ability to support businesses like mine. In practice, getting meaningful help has been unnecessarily difficult. I emailed three separate Zendesk contacts/teams requesting assistance and received no response. The only reason I finally received a confirmation from someone was because I called again—after already attempting multiple written follow-ups. When I did eventually get on a Zoom call, I was informed the time would be limited. The session focused on resolving small, isolated issues rather than providing actual setup guidance or walking through a proper implementation. This is not onboarding. This is not hands-on support. For a platform positioned as enterprise-ready, the lack of ownership, continuity, and responsiveness is unacceptable. The disconnect between what was sold and what is being delivered is stark. Zendesk’s support structure feels reactive, fragmented, and unwilling to engage at the level required for a growing organization with real operational needs. I chose Zendesk based on explicit assurances of support. Those assurances have not been honored. The experience has been frustrating, inefficient, and deeply disappointing.

A customer service platform with no customer service. That’s honestly all you need to know before signing up. We’ve been with Zendesk for years, hoping things would improve, they haven’t. It’s expensive, unintuitive, and unnecessarily difficult to use or develop. Support is effectively non-existent. No meaningful help, no communication, and no engagement from our so-called “account manager.” They’re very quick to chase payments, but once you reply with an actual issue, you hear nothing back. More fool us for sticking around as long as we did.

One of the worst platforms to be working with in 2026. Unintuitive and confuses more than it helps. The fact that this platform is operational is astounding

very good tool for customer support. Tool keeps on innovating.

Meine Frau hat mir ein Feuerzeug mit Gravur vor 6 Monaten geschenkt. Habe das Feuerzeug regelmäßig genutzt. Jetzt kurz vor Weihnachten viel das Feuerzeug aus.Es ließ sich nicht mehr zünden. Nachricht an den Verkäufer läuft seit Tagen. Keine Reaktion. Das Sturmfeuerzeug hat 15 Euro gekostet mit Gravur, ist aber nicht das Thema .Habe Feuerzeuge die 5 Euro kosten, die laufen seit Jahren. Fakt ist einfach,das sich dieser mysteriöse Verein einfach nicht meldet. Man sollte den Laden einfach dicht machen. Und wenn ich hier die positiven Bewertungen sehe, muss ich einfach nur lachen. Lass die Finger von dem Verein

Reaching out to customers in regards to any issues they have with the product. They also listen to any ideas or tips that the customers might have in regards to potential improvements.

Hier lacht man seinen Kunden frech ins Gesicht: "So ein Ärger. Es sieht so aus, als ob das Help Center, das Sie suchen, nicht mehr existiert."