ZendeskReviews of zendesk.com

This "Customer Service Solution" is a joke. I just spent 3 days interacting with it for a subscription problem at BlueAir. It kept repeating itself offering solutions that didn't work earlier. Finally the system pushed me to a "real person" (I'm not certain he was real) who informed me that they have a known problem an I should access their system using a PC (instead of a Mac) and using a different browser! Two issues here: (1) why didn't ZenDesk know that it was a known issue and respond accordingly? and (2) the "Real person" was almost as bad as the ZenDesk AI. It took 10 minutes to subsequently ask him to cancel a subscription that I could not see via the AI suggested page. Just awful.

My questions were answered, and I was able to ask and get answers to questions not pertinent to the day's discussions.

The user interface is beautiful and it works well, but I'm so mad that they made two factor auth required daily 😡 this should be up to the companies. I HATE have to go find my phone to put in a stupid code every single day. Also the translate button only randomly appears for chats and half the time I see the language detected something completely random when the ticket is on English. Otherwise I love it compared to Salesforce. Barf.

Signed up in October. Expressed concern with setup into a functional Customer Service team. Support wass non-existent. I needed assistance and instead I was met with a $12,000 invoice to get me where I needed. I thought I was buying the solution. Turns out that was not the case. Likely works for simple solutions. If you're already established you will not receive support necessary to be successful. Extremely broken model.

I could not believe what happened to me today with ZenDesk. I wanted to track my order but could not find the email so I simply sent a message to the company with my name and address and asked if they could resend me the receipt with the tracking number. I did this about six times. Finally I found the receipt so I told them I found it. From the tracking number so I did see that it's packed and sent but not ready to be delivered yet. Every single time they responded with some diatribe about how it's very hard to cancel an order that's already been packed and shipped. They understand how frustrating it is and how I should wait and see if they can cancel it directly from the shipper. And no matter how many times I wrote back and said that I absolutely did not cancel my order they kept replying in the same mode. I don't know where they're getting this does a human being even read this stuff? The last message I got from them was again they're trying to cancel my order!!! I don't know what to do about this, but I'm never going to buy from this company again if this keeps up. Update: The company finally responded by a human and apologized for the incorrect automated responses.

Ervaring met de Zendesk AI-klantenservice bij Decathlon is verschrikkelijk.

We have an issue with Zendesk not getting back to us, and they are rerouting emails to the wrong companies. No customer service email and no support! We have been trying to resolve this issue for months.

Machen Support für Rockstar. Für gar nichts zu gebrauchen, ständig die selbe nichts helfenden Floskeln... Finger weg!