ZendeskReviews of zendesk.com

ExpressVPN started using it and support is just terrible. Answering slowly, pretending that the issue doesn't exist, asking the same information multiple times. After they don't have excuse their reply is always "looks like it's not supported and we cannot give you ETA". But it must be supported based on documentation and worked before. Support is just really, really bad

We were not alerted in due time when your servers crashed/failed and we scrambled to find the source of the problem only to realize it was on your side 24-48 hours later. Need to have Senior manager cell phones on a dispatch list so they can be alerted in real time there is an outage.

We sent in two tickets to request help with issues on reports and missing emails. In the second ticket that we sent, we requested to be contacted as this was a RUSH. It has been almost 2 weeks on the second ticket and 3 weeks on the first with no response.

amazing Quality of Sound , meeting expectatitions x 10000

I purchased these shoes after seeing a ad on Google search. There is NO mention in this ad THAT THESE SHOES ARE MADE IN CHINA AND IT WILL TAKE WEEKS TO RECEIVE THEM. DO NOT FALL FOR THIS SCAM! Customer servive is refusing to accept a return without a defect. They are very uncomfortable and lack any ankle support.

This shit sucks says the same shit over and over and over been trying to get a mobile phone setup for over two weeks now so I have lost two weeks of my service and I'm going on the third week now shut this non working pos of a site down

Ein Stern ist noch zuviel! Doppelverifikation funktioniert nicht ordnungsgemäß !

Over the last two weeks I have many encounters with zendesk replies from 3 different retailers and I am not impressed. It is hard to know if it is a human or a bot dealing with your query because the replies lack the intelligence to refer to previous queries and answers from the same person, or if they do, they ignore the infomation. This could be due to bots or untrained humans. On the positive side, it has almost cured me of using some retailers, so there will be just a few who still operate a phone line with intelligent capable human beings at the other end, who can sort your issues within a reasonable time, not in 2 days, if you are 'lucky'. So I suppose I will spend my money on a few, but caring, companies, who believe in good customer service. Edit: If Zendesk wishes to check , please refer to my review of Debenhams for one of the very annoying experiences I had, that was followed shortly after by another retailer when I had to cancel an order due to lack of delivery information and the delay in replying caused further issues. As Zendesk has only just queried this review in January 2026, I think that demonstrates how poor they are in keeping track of what is going on!