ZendeskReviews of zendesk.com

Worst customer service received by a company using their services! The whole experience with them has been horrific. This outsourcing is absolutely horrible! The customer service agents on the chat cannot deal with any issues nor help any customers. Please offer some actual customer service that can solve an issue! It is not about the customer agents, they are not rude, they actually are very nice and polite, and they are just doing their job. I think this is a problem of the organization overall, the outsourced customer service that leaves the employees with tied hands in what they can do, and it ends up being an incompetent service! I would not recommend any company to get their services unless they want a ruined reputation from their horrific customer service!

Zendesk Support is Horrible! Agents are clearly not trained enough and lack knowledge in the most areas of the system. Do not provide clear and correct answers. In terms of Zendesk System, how can you still not yet Bulk Edit Users and Organizations?

I have had one or two good experiences with Zendesk but mostly not. I have come to dislike - and avoid when practicable- doing business with companies whose customer support is provided by Zendesk.

Can not get through to Zendesk Support for over a week. I raised a ticket 8 days ago and have not heard back yet. No communication at all. Raised another ticket 3 days ago hoping someone else will pick it up. Still no response. Tried to go on Zendesk to find out if there is anyone else I can speak to or how I can escalate my ticket as its now urgent. No help available on the website. Every link or page you click on takes you to Sales. The whole website is designed for potential clients, and if you are a current client looking to speak to someone or contact anyone else but the sales department, its just not possible.

totaly scam, they always charged your money even thougt you cancel it, be aware

Horrible customer service. Support reps do not read tickets. If everything works - you are lucky. However, as soon as anything goes wrong - you are completely stuck. If you are new to helpdesk software, strongly suggest looking elsewhere.

The product is good, but they have terrible customer service.

Obefintlig kundservice. De ignorerar ärenden i flera veckor och det finns inget sätt att nå dem. Jag fick jättebra hjälp under min testperiod men så fort jag signat upp och betalat för 12 månader så svarar de inte ens längre på mail.