ZendeskReviews of zendesk.com

Leider ist eine Bewertung von "null" Sternen nicht möglich!

TERRIBLE COMPANY. TERRIBLE SERVICE. DONT WORK WITH THEM. you will regret it.

Man wird ignoriert, und auf Fragen der Kündigung hin wird einfach der Account gelöscht so das eine Kommunikation nicht mehr möglich ist. So stellt man sich Kundenservice vor...

NO SUPPORT AGENTS EVER AVAILABLE TO TAKE YOUR CALL.. PLS LEAVE YOUR NAME AND CONTACT NUMBER.. AND THEY WILL CALL YOU BACK IN 24HRS???

Whilst the Live Chat product is good the customer service is non existant. Ive emailed support regarding a payment that was wrongly taken. 4 emails later over 9 days so far and still awaiting a response as to why ive been overcharged. Its a really simple email that should be responded to MUCH QUICKER.

I have ordered shoes on Dec 2018 and this was expected to get delivered in 5 Days and in Jan I get mail from them saying it will be delivered in next 30 Days it never happened they don't even respond to your email - I completed forgot that I have ordered something then i Just happened to track my application online my order does not even exist which was not service you expect from this team. If you have curtosey - Please respond to me on here you go my order number- LM418029178CN

I'll keep this brief: AVOID THIS COMPANY. There are FAR better providers within the same price range. 1 - They have had an issue replying to offline email messages since 2015 WHICH THEY KNEW ABOUT, and they have not addressed the issue and it is still present to this day. 2 - They do not follow rfc5322 email formatting standards, and they have no intention of making an attempt to follow it. This causes the errors mentioned above when replying to emails. 3 - They have no spam protection on their chat widget. For 12 years, they have had a chat widget and they have 0 spam protection against malicious users. It is EXTREMELY easy for anyone to spam the chat with messages. 4 - AWFUL, AWFUL CUSTOMER SUPPORT. This has been reflected in other posts, but I need to mention it here. I had a ticket for 2 months, had to chase weekly to even get replies from them, and after 2 months of pain and misery this is the reply I get: "I'm very sorry, there is no expectation of a response or an ETA for a fix for this request." 5 - They "Accidentally" charged our account for $3,600 due to a "bug" in their system. I then had to chase them for a week to get a refund and didn't even get an apology afterward. As you can imagine, the directors of our company were not too happy about being overcharged. For reference, our yearly cost is usually at ~$240. To summarise, abysmal support, poor quality service, terrible development practices, and far better alternatives for the same price. AVOID.

13 emails later and finally they resent me a product but I really wanted a refund but you get exhausted talking to these people they act like you never sent him an email then you have to send them picture after picture on a known defective product whenever I have to deal with them it's just a horiffic experience. I don't think any company should work hire zendesk