ZendeskReviews of zendesk.com

Competition is miles ahead of Zendesk of many parameters. Such as the Help Center tool: It is ultimately bare-bones. To do the slightest thing, I have to actually find CSS and HTML code that does what I want to do. Basic stuff, such as a two-column view (one side for step-by-step text, the other for images), accordions, and even to get responsive video embeds, I need to code it myself — when would I ever not want videos to scale to the device? These are absolute standard, basic offerings and, frankly, should require no extra work on my part, but instead be integrated parts of the ZD solution. Instead of making these things available to the end user as per default, Zendesk has a gargantuan community with power users essentially supporting other users with figuring out solutions. And the employees are on the sidelines, offering no help whatsoever: "Best advice, will he win the community award for best answer for the third straight year in a row?".

No sure why they have even 1 star. Horrible. If there is a human being employed that person is incapable to produce any solution. I signed up. And I am paying company $120 something per month. I got ZERO. Instead I invested my time in creating content and all is lost. Some workforce from abroad responds something that has little to no value time to time but NO solutions. Buy running shoes and run as far as you can. FRAUD. Will report to Federal Trade Commission

Værste support der findes. Fuldstændig ligeglade med deres kunder - og på ingen måde behjælpelige. Vælg ALT andet end Zendesk til din virksomhed.

Worst support I have ever experienced... From a SUPPORT COMPANY. 1. They charged our card with over $5,000 wrongly and took weeks to refund it. We were lucky and did get the money back, others were not so fortunate. 2. We logged an issue with them. the issue was reported on the forums 4 years ago. I logged my own new post referencing the old one. They deleted the old post from 4 years ago and removed my post from the public view to cover up their security vulnerabilities instead of patching them. 3. No validation on the online chat form. No spam protection at all. You can put anything in the "name" field. You can put over 100 email addresses in there, and any characters. There are characters that will crash your outlook when you hit "Reply" to an email. 4. They incorrectly format their email headers according to several standards. They also refused to patch this issue, have promised a reply for the past 10 months and refuse to even acknowledge / accept that there are issues. Avoid this company at all costs. Disgraceful. Dreadful support. $2.5 billion company that has been in the industry for well over a decade that can't even offer basic support.

If I could give this 0 stars, I would. We had used Zendesk for a month before realizing it wasn't a good fit for our SaaS company. We contacted our account manager and their support to cancel our account and ask for a pro-rated refund since it had only been a few days since the new billing cycle had started. We didn't hear back for 4 days & reached out to them again only to be told that they require a 30 DAY NOTICE for cancellations. How does that make sense when you're on a monthly subscription? It has now been 3 weeks and our billing date is fast approaching again -- We've filed a dispute and still no word or confirmation on the cancellation of our account and we have reached out to them repeatedly. Use literally any other service and stay away from Zendesk.

The WORST company EVER! Because their trial system is so limited I decided to pay for a subscription. COULD NOT FOR THE LIFE OF ME get it up and running properly, then I asked to cancel and have a refund. They continued to ticket my request, then 6mnts later send me a document showing they do no refunds. What a horrible company! I use Agile, a way better system, as is Phoneburner. DO NOT USE ZENDESK, I hope the company dies and burns.

Zendesk auto renewed my account costing $1000 without notification. I cancelled my account immediately. They refuse to refund me. As a small business, this is a hard hit for us.

Extremely quick to charge your credit card when no services have been implemented after 8 months. Stay a away from this company for ANY services.