ZendeskReviews of zendesk.com

Searching for historic info can be challenging

knowledge and understading

Marcus was attentive and helpful but the request cannot be achieved. We are looking forward to more information about functionality that we can incorporate.

SVENSKA Det här är praktiskt taget ett fejkbolag, undvik dem. Det tog 4 veckor att få batteriet (stod 10 dagar på hesmidan), om du försöker returnera det sedan kommer du få tusen frågor från "kundtjänst" och när du gör ditt bästa för att besvara dem får du dubbelt så många fler. Sen vill de ha videos, bilder i oändlighet som om du är en heltidsvloggare, allt för att de ens ska skicka returadressen! I slutändan kommer en riktigt drygt svar att för att du inte svarade på den 40000:e frågan så får du stå för frakten själv, trots att man lagt 5 timmar på alla korkade frågor. HÅLL DIG UNDAN från det här ski*företaget om du inte är ute efter en ny brevkompis! _____________________________________________________________ ENGLISH This is basicly a scam, AVOID them at all costs. First it took 4 weeks to get the battery, then when you try to return it they ("customer support") will ask you an rediculous amount of questions repetedly and demand you send them videos, pictures like a full time vlogger. Come on! And even if you do spend at least 5 hours of your life answering an rediculous amount of questions they just keep asking you more of the same. Anything to even give you the return adress and give you your money back (that your are entitled to acording to law)! Absolutely rediculous. Extremely time consuming. STAY AWAY, If you're not looking for a new pen pal. I would not recommend this company to anybody.

Want five stars? Call an astronomer.

After 10+ years of using Zendesk, I have finally reached the point where enough is enough. Every single year, they push updates that somehow make the system worse. Not better, worse. It is honestly impressive how consistently they manage to break things that used to work perfectly fine. Now the latest disaster, the chat function is basically unusable. A core feature, something fundamental to any support system, and they have managed to turn it into a dysfunctional mess. This is not a minor bug, this is a complete failure of what the product is supposed to do. And when you contact their support, you do not get solutions. You get endless, confusing, and often completely irrelevant suggestions that waste your time. It feels like they are guessing rather than actually understanding their own product. Following their instructions is like going in circles with no outcome. After 15 years of loyalty, I am done. This is no longer a professional tool, it is a liability. Businesses rely on stable support systems, not on constant frustration and broken features. If you are considering using Zendesk, think twice. What you get is not improvement over time, it is a steady decline. This has gone from being a reliable platform to one of the most frustrating systems I have ever had to deal with.

Rockstar support website uses this software and it is one of the worst support sites I have ever used and you cannot get the information you need across to the right people.

Het eerste contact na informatieverzoek gaat redelijk snel. Daarna gaat het al mis, de account executive komt geen enkele afspraak na. Reageert niet en als ze reageert dan komt ze daarna weer haar afspraken niet na. Ongelooflijk dat zulke mensen zo kunnen werken. Ook hun technische afdeling komt totaal niet met een reactie. Overweeg je een samenwerking.... ik zou nog een goed nadenken....