ZendeskReviews of zendesk.com

Best CRM software on the market today. Easy to configure and set up.

I entered a prize draw to win a rail travel card. I had three chances to pick a window to find the prize. Second attempt I won. I was then asked to send a fee of 2.35euros to cover the postage cost. During this process I was not asked to supply my postal address. The process ended. I was scammed out of the money along with I suspect a lot more people. I contacted the company accusing them as such. Today I received an email saying the prize had taken place and as I had heard nothing I was unsuccessful. So why did they need postal money to send me the prize for the item I had successfully found (behind the window) if the prize draw had not taken place. I believe I have been Scammed, it might not be a lot of money but how many more fell into their trap. The company these represent is called Graseric.com

Guardian Support Team getguardian.zendesk.com They sell junk leak detectors that do NOT work and I have 7 of them and they refused to return my $s!!!!!!!!!!!!!!

Have tried to raise a fault a few times. It says it's raised as I received a broken dish using zen desk plate form on pyrex cookshop UK and they still haven't been back in touch after 18 days. There is no other way to contact cookshop due to them using zen desk. Can you check if they have my fault please. It's reference 39433. Or does your help desk system not work? Update next day. Pyrex cookware got in touch. So will update my review to a 3. Not sure if zen desk chased them for me. As it may not be fair to judge have update review from 1to 3. If company replies and explains the platform was working I will change review further or they chased client to sort I will change review as not their fault.

Zendesk helped us organize all of our different conversations on email, phone calls and chat into one platform. We were able to consolidate operations across 6 global offices into one unified system, improving internal collaboration and client satisfaction.

We have been using zendesk for quite some time, and a huge benefit of this is how easy it is for our agents to navigate through and handle client conversations. However, the only downside is using external integrations for certain things that should be built into the platform.

Simply the best platform for customer care. It has agents' best interests at its core, has a deep focus on self service and ticket deflection, and the developer experience is "chefs' kiss"

Having been exposed to Zendesk for 7 years with 4 in the role of administration, I have experienced different aspects of interacting with the people of the company. Customer service is Efficient and will follow through until completion. Sometimes it feels like it takes a while to get updates but it always end with satisfying results. I was invited to speak at a Zendesk event and had the greatest experience with the team during preparation. It left me with a sense of having a bunch of new friends. As great as the ever improving Zendesk product is, the people are what glues it all together.