ZendeskReviews of zendesk.com

All has been said by others. I will just add one more one-star rating for this non-service.

Shockingly poor across all it’s business

Poor customer service. I have been trying to get in touch with a human being for the past MONTH and I cannot get through. Our "account manager" NEVER answers her phone and NEVER responds to her e-mails. She just waivers me away by saying I need to "create a ticket" which I have already done and to which I have not gotten a response. This is just sad.

Zendesk is the most powerfull tool that we can use to create great CX Many new features every year since I ahve been customer 8 years ago

If you want to experience stress and hassle over the most simple of requests ... Sign up to Zendesk. We wanted to reduce the number of licenses which you'd think would be a simple thing to do ... It took just under a year to do this, literally. However, they cancelled the licenses we wanted to keep live and now we are without a CRM that stores a lot of imporant information and our request to get the licenses we need reactivated is being ignored. We deal with dozens of suppliers and I have to say, none of us have come across a business as inept as these guys. It's actually staggering how bad they are.

Customer Service is shocking. Received an email from Zendesk Hows it going. Told them it was very poor after the upgrade but no response. Think need to move to a better provider

Keine Erinnerung über ausstehende Zahlung - stattdessen wir der Account dicht gemacht und das komplette Tool unzugänglich eingestellt. Das ist eine reine Katastrophe. Ich kann jedem nur TAWK als Alternative ans Herz legen. Und hier konnte ich sogar am gleichen Tag ein Video-Call mit einem Mitarbeiter vereinbaren - das ist einfach super.

I have had two encounters with Zendesk this year at two different companies. At both, Zendesk was obtuse, unhelpful, and barely communicative.