ZalesReviews of zales.com

I took a diamond gold bangle bracelet to Canton oh store. It was a gift and I took all paperwork with me but I did not have a receipt. I wanted to trade it on on something double the value. I was told it was worthless without the original receipt. It was a gift. Im not going to ask for receipt. It will take my business elsewhere

Bought engagement ring 6 years ago been paying 1 day or 2 within range the phone tells me the bill is going down but then recently I called and my card was maxed out again out of no where I called and they said for 5 years I been paying only late fee and that it was going up each month but phone said it was going down don’t fall for these guys they are crooks

I placed an order on 2-12-26. The order was confirmed and a UPS shipping label was created. For reasons I can't explain, UPS didn't actually pick up the package until today, 2-20-26. Their online customer service text line is a joke. I'll never order from Zales again.

I just wanna give the Norfolk Outlet Store a big thanks. All this goes to Dean and his staff. I’ve been dealing with Dean for around 25 years and will always bring my business his way because of his customer service as well as his advice and professionalism. The staff have also been great, love this store

I placed an order which was supposed to be a gift for my wife on Valentine's Day, and when I checked the tracking info, it stated it was refused by the receiver and was sent back to the sender. I spoke with customer service, and all they could offer was an apology and the assurance that we will refund your money. They had no additional information. No explanation on why it was sent back. Thanks for ruining this special day. I'm closing out my credit card and going somewhere else.

The jewelry was just received and the box was cheaply made. So disappointed in Zales. They seem to be an outlet now.

I ordered my wife the blue topaz ring, earrings, necklace and bracelet for Christmas 2025. I procrastinated as usual and was very pleased to see that Zales online could still ship before Christmas. The first problem that occurred was that during check out my order went from ship to store to delivery to my house. The order came in on Christmas Eve (2 thumbs up on speedy delivery). Once the package came off the truck it immediately was wrapped and set under the tree. When my wife opened the box (Undamaged and untampered with), there were 3 separate boxes inside. She opened each one and only 2 of them had anything inside. Out of the set she only received the earrings and necklace. No ring and no bracelet. So at 8:00am central time on 26DEC2025 I called Zales customer service to make a claim for the remaining pieces. I was to that this had to be escalated and would take 7 to 10 days for the investigation to be completed. During this time no one made an attempt to contact me with any updates. I called several times and was stone walled and told it was being worked on I just had to be patient as the had a high volume of complaints and it was first come first serve. Finally on 12Jan2026 I received an email stating that an investigation was completed and video shows all items being put into the delivery box and shipped so there was nothing further that they could do for me. This is funny to me since the ring box was set up for earrings and a necklace and not a ring. I then proceeded to call customer service and requested a supervisor (Cathy W) and was given the exact same story that was texted to me and was assured that there is nothing that Zales would do for me. I then demanded to speak to her supervisor (Kayla). She asked me to give her 24 hrs to complete an investigation and she would personally call me back BUT THE DECISION MAY NOT CHANGE was her last words before getting off the phone. She did call me back around 2pm the next day to tell me they were not going to send me my merchandise or refund me any money since the video shows everything in the box. They will not share a video with me (how convenient). But did offer to cancel the lifetime warranty that I placed on the products. This was unacceptable to me. Customer service was rude and essentially insinuated that I was making a false claim. I have now initiated a claim with PayPal to get my money back. We quit shopping at KAY because they lost my wife's warranty on her ring that had been serviced there for the last 20 years. Come to find out KAY and Zales are owned by the same people. I will not shop at either store from here on.

I had the most terrible experience I have ever had. We brought a few rings that was on sale. Because the store associates didn't have us to sign so sales cancel our order. We went back to get the same items, the sale was off and they would not honor the price which was not our fault.