ZalesReviews of zales.com

Never never received my item never got the money back

ABSOLUTELY THE WORST COMPANY I HAVE EVER SEEN!!!! DO NOT BUY FROM THIS COMPANY! I ordered my daughter’s graduation ring and they TOOK MY MONEY but when it was time to pick up the ring at the store, they didn’t even know the status of the order. Their customer service said they would escalate the situation to their e-commerce team but I am suppose to receive an email from them in 7 to 10 days!!!!!!! Are you kidding me??? by then my daughter will be already graduated with NO RING!!!!😭😭😭

The worst costumer service and repair service ever. Corporate is a scam as well. Prices is out of reality and associates are unprofessional. Experience started from February till April and still continues with nothing solved even though we sent photos and has numerous talks with lady who she’s said she is from corporate. She stayed she will turned to District level and we will be contacted but months later no one did, honestly we never wish anyone experienced this and ever go to Zales. It will take to write the all essay about this situation.

Hey there! 🌟 I just HAD to share this with you—if you’re ever near Troutdale outlets Oregon, you HAVE to check out Best zales Outlet Store. 👓✨ And here’s the real gem: Sheri Muller. She’s hands down one of the best sales pros I’ve ever worked with. I’ve been coming back to her for years because she genuinely helps me make the right choices and always stands 100% behind her service. 🙌 Every time I leave, it doesn’t feel like just a jewelry store—it feels like *my* personal spot. Sheri makes everything so personal and genuine, exactly the kind of connection I look for in business. If you get a chance, ask for her—you won’t regret it! 😊💯 Thanks a ton, Sherri! #CustomerForLife

The only reason I’m giving 2 stars is because I was able to return without much hassle but not without some personal disrespect, Mary at mall of america convinced me I was getting a good deal on a 4MM 10K ROPE CHAIN for 2178$ guess what though I take it home and measure 3.1-3.2mm and only 16.4 GRAMS OF GOLD total scam and false advertising I will be complaining to Better Business bureau, and Attorney Generals Office, the way they are doing business is criminal and people will be getting scammed if they trust this business I return and she says “I had a feeling you would return” like B$&$@ don’t act like it’s because I’m broke it’s because your price is not fair and you lied about it being 4mm if it would have been 25 grams like it’s supposed to you know damn well I wouldn’t have returned and demanded refund

Bought a pair of diamond earrings online from Zales.com for my wife. When they arrived, I found the backs for the earrings just thrown in the box, come to find out, they did NOT even fit the studs on the earrings. I contacted Zales customer service simply asking for the correct backs for the earrings. The "agent" told me that she could not do that, so I requested a return. She said I'd have to go to a brick & mortar store to to that. I explained to her that the nearest store was about 80 miles away and I questioned why I had to drive somewhere when the earrings were delivered directly to my home? after about 10 minutes of arguing , she agreed to sending me a shipping label to return them and she will email it shortly. I received a email with the supposed return label, when I clicked on the "link", all it did was go to the Zales.com website. I ended up taking the garbage earrings with backs that didn't fit to a local jeweler and traded them in for ones my wife could actually wear. THREE WEEKS after this, out of the blue, I received an email from Zales with an actual shipping label. Needless to say, Zales.com has POOR quality control and even WORSE customer service! I would NOT recommend Zales to anyone!

Fees and hidden fees. You don't find about the finance fee of 21.00 until you get you get your first bill even though its in big bold letters no 0% intrest for the promotional sale. But they want to make it like no big deal as they call it a one time fee. After telling the customer service rep to stop the mail invoice that charges 2.99 every month, it has yet to stop. Maybe because they didn't speak good English 🤔 and didn't understand. Think I'll take my business elsewhere next time. Bad experience sticks with you

Zales store in Rockaway nj sold me a faulty product diamond earrings one back was 14k and the other was sterling silver [which was discovered 2 days ago but actually store cashier] the earring that had wrong sterling silver back was twisted which resulted in losing the earning and they are refusing to honor there garbage product. These earrings were purchased in January and was gone in April, disgusting. After spending 2 days in the store for over 2 hours- the manager lies to customer care and say they discovered the mistake at time of purchase. HORRIBLE. NEVER AGAIN. STAY AWAY IF YOU WANT TO DO BUSINESS WITH RELIABLE AND CREDITABLE PEOPLE!