ZalesReviews of zales.com

Great jewellery, fantastic staff who genuinely cares about what you're looking for and, more importantly, why you're shopping for it.

Good service, good stuff esp in Utah, Salt lake!

Abby and Bridget from the Zales outlet in Watuaga, TX were so helpful. Great customer service. They tried their best to help me find a ring I loved and showed that they cared. They helped again when I came back to get my boyfriend a ring and they remembered us! That's how much they care about their customers. I will definitelt recommend this Zales outlet and these 2 employeese to others and i will be coming back. Love the ring as well, great quality!

Please do not choose Zales as the jewelry store if you are in need! You better off going to Kohls being that the quality is the same. Zales is just an all around scam that takes advantage of people with bad credit. They will approve you for what seems like a high amount, but really that is because their jewelry is of low quality and marked up sky high. I purchased a Boliva Watch for $600+ with tax, then for the same one for $175 at a department store. Plus they hit you with a 24% APR on top of the over priced garbage jewelry so you will only damage your credit more when you realize the principle amount of the loan never decreases and goes solely to the interest. You will be in collections before 6 months. Go to a REAL JEWELRY STORE! AND "KAY" ISNT IT EITHER, THEY ARE THE SAME!

Ordered a maleficent necklace, paid for said necklace, "estimated pickup" date was 10 days ago... no updates or information or ideas of how to get my paid for product... I just get told to wait 5 days and call back... the birthday for which this is an intended present is now just a few days off...this is crazy..

I purchased jewelry with Fran the store manager here in Joliet, Il at the Louis Joliet Mall and I'm extremely happy with my purchase Fran taste in jewelry is unmatched Zales will be my jewelry store for all my Jewelry needs going forward "THANKS" so much Fran for all your help!!! Kelvin A.

I bought a ring for my wife and it was on a promo no interest for 18 months if paid off by Aug 26,2021 so we have been paying double payments to get it paid off before that date to avoid the interest. I had the account paid down to 225 dollars and got covid and with all that going on i missed setting that payment up because i was in the hospital by 10 days even though i made a payment of 225 on Aug 13 and only owed 225 to pay it off they refused to waive the interest so now they are charging me 1250.00 dollars in interest and refuse to waive it!! i WILL NEVER BUY ANYTHING FROM ZALES AGAIN AND I AM CLOSING OUT MY ACCOUNT AND SO IS MY WIFE! WE WILL BE GOING TO KAY JEWELERS FROM NOW ON FOR ANY JEWELRY IN THE FUTURE. THAT IS SO HEARTLESS AND

In 2019 I bought some relatively expensive white gold diamond earrings for my wife. The sales person included the lifetime insurance without mentioning it, but I spotted it and asked “how does this work, I don’t live in the US”. She said, don’t worry, it’s fine, just go to a store or equivalent in the U.K. Fast forward to 2021 and I need to get a replacement butterfly back. So I contacted support by chat who were responsive but ultimately didn’t solve the issue. The only solution was for me to visit the US (yeah right!) or have family or friend go into a store in the USA (with what?! The earrings are in the U.K.!!). So basically the diamond lifetime guarantee is also worthless as you need it inspected every 6 months in a Zales store. Convenient and I bet if you miss it by a week you’re out of luck. My last suggestion was to send me a butterfly in the post - it must way less than 1g, and could go in a letter. But “no”, we cannot “ship” internationally. Finally I asked if they could tell me the hole diameter so I could try and buy one locally, but “no”, they have no information on that (even though I gave the SKU). So if you live outside the US you’ll find warm words but no solutions - so I cannot recommend purchasing from Zales. Don’t get drawn in at the holiday malls….