John P.
UNBELIEVABLY good customer service!
Guitars are EXACTLY as described. Fantastic craftsmanship, terrific sound, wonderful feel. Customer service is AMAZING. The guitar I ordered was supposedly delivered at 10 am on 12/24. I never received it. On Christmas Day - thinking I would not hear back from the Zagars until at least 12/27 - I get a response from them (no, not a bot). Together, we surmised that the delivery service put the boxed guitar outside on the street next to a nearby loft - OUTSIDE - in NYC. What did the Zagars do? Promptly ship me a new guitar. Happy Christmas (for me), indeed. So wonderful to know that there are honest merchants out there who walk the talk. Very impressed. Thank you Mr. Zagar et al.




