Zager GuitarsReviews of zagerguitar.com

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This company has been bombarding me with spam emails for days. I have never purchased from them or even been on their website so must have got my email address from a dubious source. Do you really want to do business with a company that thinks this is an acceptable practice. I've contacted their so called support to get them to stop sending spam emails and I now receive 6 emails a day. That's how much this company cares about customer support.

Terrible customer service! I ordered a travel size guitar in June 2024, I realized that the guitar was backordered when I ordered and at that time it was going to be shipped out in July 2024 but as of September 6, 2024 they had not shipped my order. When I contacted Zager (which at times no one would respond) or I would get an email stating that my order was being expedited. There was no date as to when my order would ship, and my order status on their website showed that it was ready and on its way to me but no tracking number was provided. After waiting through the month of July, I called the first week of August and after leaving an exasperated message for someone to please explain what is going on, I received a phone call letting me know parts for the guitar was backordered so the guitar would not be shipped until the end of August. I decided to wait. I called August 26, (a Monday) and spoke to a woman asking if my order would be shipped soon, she said my guitar would ship this week. On August 30th (a Friday) still no shipping information or communication. I called on August 30, and was able to speak to a gentlemen who explained that it would probably be another 2 to 3 weeks. I decided enough was enough and called back and requested a refund, the woman I spoke to said my refund would take 3 to 5 days but as September 6 no refund was processed to my credit card. I called Zager again and left a message asking why a refund had not been processed, I received a call back stating that they will process a refund but it will take 1 to 3 days. Not trusting what she said, I contacted my credit card company and started a claim against Zager. It was obvious that my orginial request for a refund had not been done August 30. I was a returning customer after purchasing a guitar last year with Zager and at THAT time it took several calls to get my guitar to ship but I finally recieved it. Too bad Zager treats their customers this way, they make beautiful guitars, but I not be purchasing any more guitars from Zager, it's just not worth the headache!!

I don't know who this company is but they send me 6 or more emails a day. I started sending the spam to my spam folder but they will still by pass it, and send a email to my inbox. I won't click on the emails because it might be a virus. I actually sent it to my spam this morning and I would automatically receive another! I've never contacted them or anything!! Stop sending out bogus emails!!

I got an ad saying I was getting their best deal ever. But they had other deals better. Anyway, they honored the better deal, but then when I received the guitar, it looked really nice. But it sounded thin and tin like. Very bright sounding, not mellow at all. So I asked to return it. They were gracious about it and made me an even better offer. Next day I got a Buy One Get One Free ad sent to my email of the very same guitar I'd just paid for. They'd given me a coupon discount, so they said if I paid them that discount back, I could get the free one. The "Catch". The free one was a starter model. One they give away free to schools. When I explained my situation, their response is they have hundreds of thousands of satisfied customers and the guitar I had ordered was the equivalent to other brands of $7,000 to $12,000 value. No apology for my experience. So I sent them their guitar back. Again, it was nice, not a bad product. But not mellow sounding at all. So in my opinion, not good for deeper/mellow/country music. I've read many reviews and indeed they're almost all very good. I just didn't like the sound. And I was a bit surprised of the way they handled my situation.