Zager GuitarsReviews of zagerguitar.com

Guitar is great. Customer service not so good and for that reason is why I am sending it back.

Owner of the ZAD900-12 string. Upon receiving, had my technician check it out. Advised to send back as the frett work(Denny claims he personally performs this, among others)was bad. Fretts were uneven, crown was inconsistent, action unplayable and not all polished. After $215(payed $2595) and installing DiAdario 9-45 strings, I now have a very good sounding and very playable 12 string. Unfortunately, when I first contacted the company, I was asked to return it. I asked if they could guarantee the next one would live up to their claims. When no answer was forthcoming, I decided to let my technician have a try. He did a real frett job, leveling, crowned and polished. Zager has never responded nor offered to reimburse me. I've done a lot of research since. 1. Zager, besides their Nebraska address, has an address in California and one in Nevada. 2. They never claim made in America, but imply it. 3. They wouldn't confirm their claims of Denny Sr. personally building this model (ZAD900-12) from start to finish in Nebraska. It would seem to me, implying, made in America and I built this would be a factual claim. Unfortunately, it is not. I have all the emails and information as to their other locations, etc.

I'm fairly new to playing guitar but the ZAD80CE feels better in the hand and plays better than any of the many many guitars I have tried in the stores. The build quality and attention to detail are phenomenal. That being said, I would have a very hard time recommending buying one due to customer service. Within a couple hours, I got an email saying I would get tracking info within 72 hours. After not getting that email I tried several times emailing them and after a couple weeks, I was finally told that the guitar I had ordered was defective and they were backorder. They gave me the I option of waiting 8 weeks for the next batch to be ready or choose a different model. I chose a different model and within a week had the guitar. GREAT GUITAR!!! Another problem arises. I had ordered several accessories as add ons so I would only have to pay shipping once. So several more weeks go by and still don't have the accessories so I'm thinking I'm just out 200 dollars. I can't recommend buying from them