Carla B.
Product still en route
I am editing my previous review, which was not good, as I didn't understand the process of buying a guitar from Zager. I am updating my review, to say that the staff at Zager have been good about responding to my concerns, and although I have not yet received my guitar, I look forward to getting it, and am confident that I will love it!
Response from Zager GuitarsJan 30, 2026
Hi Carla, Thanks for posting — I want to clarify the situation and, more importantly, reassure you (and anyone reading) that we’re fully committed to making sure you’re comfortable with your purchase. Your order was placed as a pre-order with an estimated February delivery, which is why a tracking number hasn’t been issued yet. Tracking numbers are generated only when a guitar physically ships. This is the same process used for all customers who select a pre-order. We did reach out by both email and phone to explain the schedule and confirm details. If you didn’t see those messages, they may have landed in spam or promotions folders, which can happen with automated or business emails. Our priority isn’t just accuracy — it’s your peace of mind. If at any point you’d feel more comfortable, we’re happy to refund your payment now and finalize it only once your guitar arrives and you’ve confirmed you’re happy, or cancel the order entirely if you prefer. Whatever option makes you feel best, we’ll support it. Zager Guitars has been in business for over 50 years, and our reputation is built on taking care of customers — even when it costs us. Your order is reserved, on schedule, and not at risk, and we’re always available to clarify anything directly. — Zager Guitars 402-770-7747