Yves RocherReviews of yves-rocher.com

I've used Yves Rocher products for 30 years. Love the products. Hate the new lack of customer service. I'm awaiting an over $200 order that supposedly shipped over two weeks ago. Their AI customer service spit out the tracking number so fast I had to replay it numerous time. And it still wasn't a legit number. Almost an hour on hold and no one picks up, even to place an order. Sad!

What a disappointing experience with Yves Rocher. By far the worst customer service I have ever dealt with. I accidentally entered the wrong address immediately after placing the order and contacted support right away, but they refused to cancel or properly help despite the package not being delivered to me. Instead of taking responsibility or offering a reasonable solution, the company kept making the process unnecessarily difficult and frustrating. As a customer, it honestly feels like the company only cares about protecting itself rather than helping people when genuine mistakes happen. Extremely disappointing experience overall.

Beware, terrible website and customer service. Ghosted by “Taylor” after I asked some questions and sent screenshots. They advertise one price on the site, once you put it in your basket it comes up with different pricing. Substantially higher! This happened more than once, also claims free shipping but then calculates shipping. I’m glad I didn’t put the order through, shady website.

Such bad quality of products , it’s really sad. It made my scalp itch even more and my hair looks awful.

Produkte sind toll, wenn dann nach 3 Wochen noch verfügbar. Leider dauert die Lieferung inzwischen 2-4 Wochen, also bestellt wenn ihr noch genügend zuhause habt und notfalls ganz verzichten könnt, denn die Verfügbarkeit kann sich sehr spontan ändern. Es ist nicht gut verpackt, ich hatte schon offene Duschgels im Karton. Vermutlich spart sich nun auch Yves Rocher zu tode. Mal sehen wann sie sich von Garnier oder Loreal aufkaufen lassen.

Scam! They take your money,the voucher we bought from them is not redeemable and they do not give your money back. Their customer service is beyond useless! I really hope someone will do a class action suit against them . A despicable company! DO NOT ORDER from them.

I have been a customer for 34 years. During this years because of our extensive travel around the world I got a chance of using many great products from different amazing companies and countries. But my skin is always thanks me when I apply the products it use to know and like. Yves Rocher is just the best of the best. Why to write this review now? Someone told me that the company is closing. This is very sad. For the quality and the price of the product I was getting from this company I don't think I would be able to buy some even close.

Jeg fik reklamen fra min svigermor for rigtig mange år siden. Hun blev næsten 100 år. Hun havde en englehud. Jeg har brugt produkterne lige siden og kan godt lide, at der ligger økologisk holdning bag. At man selv dyrker de planter, der skal til for at fremstille de lækre produkter.