Yves RocherReviews of yves-rocher.com

We have been loyal custmers of Yves Rocher for years; love and trust their products!! However, customer service has gone down; we have always been able to order and track our packages, now we cannot and our latest order was shipped on 5-5-22 and should have been delivered by now (5-15-22). We get no response from Yves Rocher either by phone or email: RIDICULOUS!! Packages are stolen or delivered to the wrong address every day, will not pay for an order not delivered; guess this is why you can no longer track your package; they will tell you that it was delivered!

Prodotti piacevoli e performanti inoltre vegetali con principi attivi di qualità consigliatissimo anche la linea make up eccellente per chi ha problemi di allergia ad alcuni componenti !

As for me Yves Rocher is the middle between great-rich-class cosmetics and natural-organic ones. I use it for years and still like it

Vi har oplevet at man sender rykkere på rettidigt betalte regninger selv om man på rykningstidspunktet kunne se at regningen var betalt

Dårlig oplevelse

Usamos os produtos á muito tempo e são de boa qualidade contudo por me ter esquecido de pagar uma factura por 17 dias mandaram-me doze por cento de encargos. Anteriormente essa situação ocorreu uma vez e enviaram um SMS tendo procedido á liquidação imediata da mesma. De mim não vêem nem mais um euro.

One of my favorite brands since teenager!

I've purchased from this company before many times. Some products are amazing, some really overpriced especially their small perfume bottles, others not so good and others not good at all. Ok, why the two stars? I asked for samples of several perfumes to be sent to me only to be shipped and billed all the perfumes. The reason I am asking for samples is to see if I like the perfumes in order to buy them because it's dumb to send a customer a brand new perfume for them to open it smell and return it if they don't like it. That's wasted items there. Another thing I have found really annoying is that items that smelled amazing are no longer available for purchase and thirdly, why would you issue a cheque and send it via post to a customer in 2021? The customer service is ok in that they processed a refund but via cheque? Come on. Didn't even ask me if this was my preferred method of refund. Then to be sent whole bottles of perfumes and then having to return them cus the agent didn't understand what a sample is. After weighing the pros and the cons of dealing with this company I don't think I'll ever buy from here again. Their marketing is really good they always catch me with their promotions but the items I like are never there. Til I see the items I like, I'll never come back here again.