Steph M.
UPDATE to original review - Great Customer Service
Update to Original Review. Aug 25’26 - the response I got to my complaint was very quick and positive. They offered me a full refund or reprint which is why I have given them a higher rating but I still think the price is a bit steep and the frame could be better quality with glass instead of plastic. Thank you Ross. Not worth the money! I was hesitant about the cost but I ordered this 6X8" print for my sister who recently lost her dog. Although they were helpful in getting the picture right, not all the 4 prints were perfect so I picked the one most like her and her dog as I wanted it to arrive quickly before her next visit. It arrived quickly but the frame was cheap with no glass and the picture was very dark and muddled compared to the print online. Very disappointed!!!
Response from Yours, TheoAug 23, 2026
Hi Steph, I’m truly sorry. This was meant to be a meaningful gift for your sister after losing her dog, and the finished portrait should have felt worthy of that. We appreciate that you found our team helpful and that your order arrived quickly, but what matters most is how the finished piece looked and felt when it reached you. From what you’ve described, we clearly missed the mark. I’ve reached out to you personally because I’d like to understand exactly what happened with the print and frame and make sure this is properly addressed. Thank you for bringing this to my attention.



