Youthgenom offers personalized, science-backed wellness plans designed specifically for women in their menopausal years, created by our best certified nutritionists who consider your unique needs and lifestyle.
Youthgenom (youthgenom.com) has 96 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
youthgenom.com
Website
youthgenom.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
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The company replied to 89% of reviews.
Latest
Most recent review: December 2025.
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A bit scammy … add-on subscription is costly and charges without warnings. Nutritionist answers are pretty standard AI response.
Response from YouthgenomMay 30, 2025
Hi SC,
Thank you for your feedback. We’re sorry to hear that you felt the add-on subscriptions were costly and that the charges came without clear warnings — this is certainly not the experience we want for our customers.
Please know that all additional services are entirely optional and come with clear pricing before confirmation. Our nutritionists provide personalized guidance tailored to each customer’s needs, and we continuously strive to enhance the quality of our support.
As we haven’t yet identified your profile, we kindly ask you to reach out with your contact details here or reach out in email at [email protected] mentioning Robert so we can assist you further.
LS
lara S.
Scam
I have got the membership and already don't like it. First advertising to buy a meal plan, then they are asking money for every single feature. If you want to download the shopping list they'd ask for additional money, it is baaic feature of the plan and should be part of it automatically. They are even asking additional money for showing nutritional value of the food. Don't recommend at all.
Edit: since yesterday trying to exit from the plan, followed all steps, but it still dorsn't show as terminated. Contacted with customer service thet keep sending me same automatic emails over and over to follow instructions how to exit. Explained million times that followed all steps, but still have not got the confirmation. But they keep sending me the same email. Useless system.
Response from YouthgenomMay 16, 2025
Hello, Lara. We’re sorry to hear that you’re disappointed with the way our program and pricing are structured. We understand how important it is for users to have clarity and value in their plans.
To clarify, our base membership includes a personalized meal plan designed to fit your goals. Some features, such as the Shopping List and Premium, are offered as optional add-ons to provide extra tools for those who want more detailed support. We apologize if this was not clearly communicated and caused frustration.
As we haven’t been able to identify your profile, we’ve requested your contact information here on Trustpilot. Alternatively, please reach out directly to [email protected] and mention Robert from our Customer Success Team so we can better assist you.
Thank you for your feedback, and we hope to have the chance to make things right.
AN
Antonella
PROMESSE NON RISPETTATE
ACQUISTATO PER LA PROMESSA DI AVERE SUPPORTO E CONSULENZE COSTANTI
DOPO IL PAGAMENTO è ARRIVATA LA MAIL E HO SEGUITO TUTTO IL PROCESSO PER CREARE ACCOUNT .... Lì LA TRISTE SCOPERTA CHE NULLA DI CIò CHE ERA PROMESSO DAL PERCORSO DI ISCRIZIONE VENIVA MANTENUTO
Response from YouthgenomMay 16, 2025
Ciao Antonella. Ci dispiace molto che la tua esperienza non abbia soddisfatto le aspettative stabilite durante la registrazione. Comprendiamo perfettamente quanto sia deludente quando il supporto e la consulenza promessi non vengono mantenuti.
Il nostro obiettivo è sempre quello di fornire un supporto continuo e personalizzato durante il tuo percorso di salute, incluso l'accesso a consulenti certificati. Ci dispiace che tu ritenga che questa non sia stata la tua esperienza.
Purtroppo, non siamo stati in grado di identificare il tuo profilo in base alla tua recensione. Per aiutarci a indagare e ad assisterti adeguatamente, abbiamo richiesto i tuoi dati di contatto qui su Trustpilot. In alternativa, contatta direttamente [email protected] e menziona Robert del nostro Customer Success Team. Daremo priorità al tuo caso e faremo del nostro meglio per risolvere il problema.
Grazie per il tuo feedback e speriamo di sentirti presto.
MS
Mariann S.
Love the recepies.
Love the recepies.
My skinn is less dry
I have lost 2kg in the first week
I love the variation in the meals
Response from YouthgenomMay 16, 2025
Hi Mariann! 😊
Thank you so much for sharing your great results! We’re thrilled to hear that you love the recipes, your skin feels better, and you’ve lost 2 kg in the first week—that’s fantastic progress!
It’s wonderful that the meal variations keep things interesting and enjoyable. If you ever have any questions or need support, feel free to reach out at [email protected]. We’re here to help!
Keep up the amazing work, and thank you for choosing YouthGenom!
NB
Nadia B.
La miglior esperienza di dieta per perdere peso
Tutti
Immagini
Video
Video brevi
Notizie
Web
Libri
Altro
Strumenti
Italiano
Inglese
La mia esperienza è positiva. Le ricette sono varie, fattibili in pochi minuti, saporite e soddisfacenti.
Non viene voglia di fare spuntini extra.
Molti vegetali: direi dieta mediterranea!
Si impara a mangiare le giuste quantità, saporito senza aggiungere sale.purtroppo facendo questa dieta da sola mi capita di buttare un po' di cibo soprattutto frutta...
Ma potrei risovere il problema usando meglio il congelatore.
Ho già perso due Kg in pochi giorni anche se non sono in forte sovrappeso ma ancora nei limiti del " peso normale"
My experience is positive. The recipes are varied, doable in a few minutes, tasty and satisfying.
It doesn't make you want to have extra snacks.
Lots of vegetables: I would say Mediterranean diet!
You learn to eat the right quantities, tasty without adding salt. Unfortunately, doing this diet alone I happen to throw away some food especially fruit...
But I could solve the problem by using the freezer better.
I have already lost two kg in a few days even if I am not very overweight but still within the limits of "normal weight"
Response from YouthgenomMay 16, 2025
Ciao Nadia! 😊
Grazie mille per aver condiviso la tua esperienza così positiva! Siamo felici di sapere che le ricette sono varie, veloci da preparare, gustose e ti aiutano a evitare spuntini extra. Il fatto che il programma ti faccia sentire sazia con piatti ricchi di verdure e un approccio simile alla dieta mediterranea è fantastico!
Capisco anche la difficoltà nel gestire gli sprechi, soprattutto con la frutta, e il consiglio di usare meglio il congelatore è davvero utile. Congratulazioni per la perdita di 2 kg in pochi giorni—anche rimanendo nel peso normale, ogni progresso è motivo di soddisfazione!
Se hai bisogno di qualsiasi supporto o hai domande, non esitare a scriverci a [email protected]. Siamo qui per aiutarti in ogni passo del percorso.
Grazie ancora per aver scelto Genoma, e continua così! 🌟
BJ
Bea J.
Cancelling the subscription is…
Cancelling the subscription is extremely difficult, no phone number to reach, no response from the email sent. I did not authorize the premium subscription, but I was charged for this.
-response May 14, 2025. I was able to cancel the plan online however, the platform still had charged me with CAD 96. Sadly, there is no clear direction. No phone number to call. No response from my emails even at this time. This causes more stress than good.
-this issue has been resolved by Robert from Youthgenom on May 15/25.
UPDATE: June 12/25
I thought this issue was resolved when I saw Youthgenom charge me again for another 66USD today. I have notified Robert about it so I am hoping this could be addressed as soon as possible. Youthgenom has not completely deleted my credit card information! My subscription was not completely cancelled! I must say that if someone is not monitoring their bank account regularly, they could get ripped off by this company! I am starting to get really annoyed to have to connect with Youthgenom over and over again. Such a waste of time.
Response from YouthgenomMay 14, 2025
Hello, Bea. We’re very sorry to hear about your experience and the frustration it has caused. We completely understand how important it is to feel in control of your subscription and billing.
To clarify, subscriptions can be cancelled at any time either by logging into your personal profile and accessing your account settings, or reaching out to our support team via email.
We sincerely apologize if the cancellation steps weren’t clear or if you didn’t receive a timely response. We're also sorry that the purchase of the Premium feature felt unexpected. Please know that this service cannot be added without direct confirmation from the user, but we understand that if the offer was unclear at the time, it may not have felt like a deliberate purchase—and we regret that.
Unfortunately, we haven’t been able to identify your profile from your review. To assist you further, we’ve requested your contact information here on Trustpilot. You can also reach out to us directly at [email protected] and mention Robert from our Customer Success Team so we can prioritize and resolve this for you as quickly as possible.
Thank you for bringing this to our attention—we truly hope to make it right.
MA
María S.
Es un FRAUDE+RECTIFICACIÓN
Es un FRAUDE. Utilizan prácticas fraudulentas, primero escoges un plan, después ese plan no ofrece lo que dice porque tienes que ir contratando pequeños añadidos para recibir menú, seguimiento, etc. Es una forma de robar muy sutil, una vez que contratas el plan que sea, te piden que aceptes una lista de la compra, unos menús, y cuando das a aceptar para saber de qué se trata ya lo has contratado sin más. También he de decir que he cancelado mi suscripción porque no existe ningún plan si no pagas los suplementos por lo tanto es absolutamente mentira todo el planteamiento inicial. No tires tu dinero y busca planes que informen desde el principio de cómo funciona, de su contenido, de lo que necesitas pagar, y de lo difícil que es darse de baja. Les he escrito para que me devuelvan el dinero de los suplementos con los que me han robado de forma engañosa y no creo que lo devuelvan por lo que estoy leyendo por aquí a todos los comentarios que han pasado por la misma situación.
*Me han pedido que rectifique mi opinión tras ponerse en contacto conmigo y devolverme el dinero de los dos paquetes que no quería ni necesitaba y que detallo en la opinión principal y original. Tengo que añadir que se han puesto en contacto conmigo super rápido, que han entendido mi demanda y la lógica de la queja que expuse y me han devuelto la parte proporcional de lo que no quería contratar. Insisto en que no me convence la estructura del plan ni cómo se presenta, ni la forma en la que introducen la información, pero reconozco que el servicio de atención al cliente es muy eficaz y resuelven los inconvenientes muy deprisa y te atienden bien, pero no repetiría la experiencia a menos que cambiaran el formato que, como decía, me resulta confuso y poco claro.
Response from YouthgenomMay 14, 2025
Hola María. Lamentamos mucho la frustración que has experimentado. Entendemos lo decepcionante que puede ser cuando no se cumplen tus expectativas y cuando el servicio te parece poco claro o engañoso.
Aclaramos que el plan básico que seleccionaste incluye un plan de comidas personalizado, creado específicamente según tus preferencias y objetivos. Este es el componente más importante de nuestro programa y es completamente funcional por sí solo. Los servicios adicionales, como la Lista de la Compra y el Soporte Premium, son completamente opcionales y se presentan como herramientas adicionales para quienes buscan una estructura o guía más detallada. Sin embargo, lamentamos profundamente que la forma en que se presentaron te haya resultado confusa o haya provocado compras no deseadas.
Ya nos hemos puesto en contacto contigo por correo electrónico para asegurarnos de gestionar este asunto correctamente y corregirlo. Por favor, revisa tu bandeja de entrada para obtener la resolución completa.
Gracias de nuevo por tus comentarios.
FD
Franca D.
Negativissima
Negativissima. Appena attivato il primo modulo, per un passaggio non autorizzato hanno prelevato un secondo pagamento. Da subito ho chiesto le modalità per la cancellazione e il percorso indicato non esiste nel profilo. Non capisco come possano essere autorizzate tali modalità. Non partecipo mai a questi programmi e faccio bene!!!! Pessimo
Response from YouthgenomMay 14, 2025
Ciao Franca. Ci dispiace molto per la tua esperienza e comprendiamo perfettamente la tua frustrazione per l'addebito imprevisto e le difficoltà che hai incontrato nel tentativo di annullare il servizio.
Ci dispiace davvero che la procedura di annullamento non sia stata semplice per te. Ti assicuriamo che il tuo account è stato completamente annullato e non ci saranno ulteriori addebiti. Ti abbiamo anche contattato via email per fornirti maggiori dettagli sul tuo caso e per assicurarci di risolverlo correttamente.
Grazie per aver condiviso il tuo feedback: la tua esperienza è importante per noi.
