YouthgenomReviews of youthgenom.com

Response from YouthgenomJul 22, 2025

Hello Susani, Thank you for sharing your feedback and congratulations on your amazing progress—losing 10kg in just 4 weeks is an impressive achievement! We’re glad to hear you're seeing great results, but we truly apologize for the frustrations with navigating the website and the additional charges for extras. We understand that this can be frustrating, and we’re working to ensure that our users have a smoother and more transparent experience. To clarify, while our basic meal plan is fully effective for starting out, additional services are optional, and we aim to give everyone the flexibility to tailor their plan to their specific needs and goals. I’m sorry that your recipes were adjusted unexpectedly, especially regarding your vegetarian preferences. Your feedback is incredibly valuable, and we are making adjustments to improve our service for all users, including those with specific dietary needs. Our team has already reached out to you via email to address this matter further and to ensure we elevate your experience. Please check your inbox, and don’t hesitate to get in touch if you have any questions. We wish you the very best in your health journey, and we truly appreciate the time you've taken to share your thoughts with us!

Response from YouthgenomMay 30, 2025

Hi SC, Thank you for your feedback. We’re sorry to hear that you felt the add-on subscriptions were costly and that the charges came without clear warnings — this is certainly not the experience we want for our customers. Please know that all additional services are entirely optional and come with clear pricing before confirmation. Our nutritionists provide personalized guidance tailored to each customer’s needs, and we continuously strive to enhance the quality of our support. As we haven’t yet identified your profile, we kindly ask you to reach out with your contact details here or reach out in email at [email protected] mentioning Robert so we can assist you further.

Response from YouthgenomMay 14, 2025

Hola María. Lamentamos mucho la frustración que has experimentado. Entendemos lo decepcionante que puede ser cuando no se cumplen tus expectativas y cuando el servicio te parece poco claro o engañoso. Aclaramos que el plan básico que seleccionaste incluye un plan de comidas personalizado, creado específicamente según tus preferencias y objetivos. Este es el componente más importante de nuestro programa y es completamente funcional por sí solo. Los servicios adicionales, como la Lista de la Compra y el Soporte Premium, son completamente opcionales y se presentan como herramientas adicionales para quienes buscan una estructura o guía más detallada. Sin embargo, lamentamos profundamente que la forma en que se presentaron te haya resultado confusa o haya provocado compras no deseadas. Ya nos hemos puesto en contacto contigo por correo electrónico para asegurarnos de gestionar este asunto correctamente y corregirlo. Por favor, revisa tu bandeja de entrada para obtener la resolución completa. Gracias de nuevo por tus comentarios.

Response from YouthgenomJan 16, 2025

Hello Tetiana, Thank you for leaving your review and sharing some of your personal experience and feedback! We're delighted to hear that you appreciated the list of products, replacement options, and the variety in the diet. We understand how important it is to have content available in your preferred language, and we are actively working on expanding our language options to better serve our users worldwide. Regarding weight-loss, it can vary greatly depending on individual factors, and while slower progress can feel frustrating, it often results in more sustainable, long-term results. Lastly, please remember that you can customize your plan by excluding or adding specific foods, ensuring that the recipes are tailored to your preferences and needs. We've also reached out to you via email to address these points in more detail and discuss how we can adjust the program to better suit your needs. Your feedback is incredibly valuable, and we want to ensure your experience is as seamless and personalized as possible. :)

Response from YouthgenomJan 16, 2025

Hello Лера, Thank you for leaving your review and sharing some of your personal experience! We are very happy to know that you are enjoying our recipes and the plan itself. :) Remember, in case you need help or support you can always contact us directly to [email protected] and we will be more than happy to help you. :)