Zach
Overall good but small imperfections that should have been caught
I wish I could upload a picture here. The mat is almost perfect and it’s frustrating. There’s a small part of the stitched edge that sticks out and looks like it wasn’t done correctly. It’s something once you notice you’ll always see. Overall the mat looks great it’s just unfortunate when you pay the extra 15 bucks for premium editing too that this happened. If I could no for a fact this wouldn’t happen again, I would order in a heartbeat again.
Response from Your PlaymatFeb 10, 2023
Hi Zach, I apologise for the delay but thank you for sharing your issues with us. I’m really sorry the mat came defected. This is definitely unusual, but we do offer a reshipment or a full refund for these types of cases (and you can keep the mat, of course). I actually tried to find your order for a few days now and I couldn't find any complaints from customers named Zach, but I would love to give you a full refund for the mat or send a new one to correct this. Sadly, I can’t contact you here, but if you could please email us or send us a message on messenger so we can further assist. Again, I’m really sorry about that defect, but it can happen, especially in the print on demand business, but we’re here to help and fix it!




