Spencer W.
Delivery date pushed back. No answer from customer service - Update
I ordered a Norwood greenhouse on Feb 24th. They said it would arrive March. Then they email and said it was pushed back to late April. It's late April and I still haven't received anything. I emailed asking for specific tracking information and all I got was an email asking if I wanted to purchase their professional assembly service. No updates or details on my order. I tried calling and no one picked up. I'm getting worried this is a scam. Update 1: I received a call and an email from their customer service 1 day after leaving them a message. They apologized for the delay and provided details of where the greenhouse was in the shipping process. They were very responsive. Hopefully, the greenhouse arrives when they said it will. I'll update this post at the end of May. Update 2: Received the Norwood greenhouse on 06/03. There were 4 windows broken when it arrived. I called the shipping company and they said they would send out replacements. The shipment was one huge 20 ft pallet. The shipping guy only had a pallet mover and not a forklift. We ended up having to take each piece off the truck by hand. It took 5 adults about an hour and half. I'm not sure if there are any pieces missing. I'll update once I assemble.
Response from YourGreenHousesJun 11, 2026
Hi Spencer, thank you for the update and for giving us the chance to make it right. We are glad the team was responsive after you reached out and that your greenhouse has now shipped. We hope it arrives in perfect condition and lives up to your expectations!



