Carolyn C.
The follow up customer service so far…
The follow up customer service so far has been great. I'll know more in 14 weeks when the product arrives.

YourGreenHouses is a premium greenhouse manufacturer that has been serving growers across the United States and worldwide since 2009. Our greenhouses are produced in Europe and ship directly to your door with free nationwide delivery across all 50 states.We offer three main product lines to suit every space and growing goal. Our polycarbonate range covers compact backyard structures through to large commercial setups. Our Nordwood line combines slow-grown Nordic spruce with tempered glass for customers who want a premium garden room aesthetic. Our Scandiglas range offers high-performance tempered glass structures available in multiple configurations including standard, Accoya, Pyramid, Lean-To, and T-Shape Orangerie.Every greenhouse we sell comes with a manufacturer warranty that varies by model and product line, designed to give you long-term confidence in your purchase. Our support team is available from the moment you place your order through to assembly and beyond.We have served hundreds of thousands of customers across multiple continents over 15 years of manufacturing. Every review we receive helps us improve and serve our customers better. If you have had an experience with us, we want to hear it.
YourGreenHouses (yourgreenhouses.com) has 354 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Carolyn C.
The follow up customer service so far has been great. I'll know more in 14 weeks when the product arrives.
Amanda K.
I ordered a greenhouse in May and when it was not delivered as promised, I requested a refund. They did admit that there were some delays in shipping and helped me to get a refund. I will consider reordering a greenhouse next year and appreciated their assistance.
Response from YourGreenHousesOct 5, 2026
Hello Amanda, We sincerely apologize for making you feel unheard and ignored. That is not in our ethics, and we'll make sure to reach out to you within the next 48 hours to get this resolved.
Jessica T.
The staff was quick to offer replacements for parts when our boxes were damaged on delivery. Thankfully the greenhouse parts were not damaged. The greenhouse itself is good quality and assembly is clear and straightforward in the instructions provided. a solid product!
Response from YourGreenHousesJul 19, 2026
Hi Jessica! Thank you for the review. We're glad the replacement parts were handled quickly and that the assembly instructions were clear. Enjoy your greenhouse!
Jim G.
Liz Nelson did a great job of explaining all the options.
Response from YourGreenHousesJul 19, 2026
Hi Jim, thank you for the feedback. Making sure customers understand all their options before deciding is exactly what we aim for, and we're glad our team got that right for you.
John H.
So pleasant to talk to real persn who was knowledgeable
Response from YourGreenHousesJun 23, 2026
Hi John, thank you! Really glad you had a pleasant experience speaking with someone knowledgeable. We appreciate the kind words.
Patricia
It would have been nice to have a phone number available to speak with someone directly. Sure I probably would have still done the order on line it was a tad bit confusing that I couldn't add more vents. only to realize you gifted me a second! A major investment. I also wanted to delay the shipping as the timeframe is unknown. Speaking with a person would have prevented such frustration
Response from YourGreenHousesJun 11, 2026
Hi Patricia, thank you for the honest feedback. You are right that having a direct phone number readily available would have made a big difference. Our support line is (786) 982-8491 and we are always happy to talk through any questions or concerns. We are also glad the second vent was a nice surprise. Hope the rest of the experience lives up to the investment.
Brian F.
Romer was very helpful for me to select the right greenhouse and number of vents. Shipping took 4 weeks and arrived 3 weeks earlier than expected. I bought a 40 x 10 classic arch. It was quite the endeavor to assemble. I would rate the instructions at 2.5 of 5 stars. A lot of trimming of panels was required. Overall, I'm happy with the purchase. It's a very solid greenhouse. Now, we will see how it does this growing season!
Response from YourGreenHousesJun 11, 2026
Hi Brian, thank you for the detailed review! We are really glad Romer was helpful and that the greenhouse arrived ahead of schedule. We hear you on the assembly instructions — that feedback on the panel trimming and instruction clarity is genuinely useful and we will pass it along. Hope it performs great this growing season!
Dan C.
Very good agent for purchase very informative and cooperative Only Negative is very lengthy waiting period to deliver the product Not very good customer service in that department
Response from YourGreenHousesJun 11, 2026
Hi Dan, thank you for the feedback. We hear you on the delivery wait time, that is the part we are actively working hardest to improve. We are glad the sales experience was positive and hope the product makes the wait worthwhile.