YourGreenHousesReviews of yourgreenhouses.com

On February 1 I ordered a greenhouse from your company and paid you $3000 for this item with the express understanding the greenhouse would be delivered in April as part of an early order promotion. It is now May, no greenhouse has arrived, and as you can imagine, my trust in your company is rapidly dwindling. I reached out to Bruno last week, was forwarded to someone else, then was given the excuse that these greenhouses come from Europe, blaming transportation issues for the delay, and stating my status has been upgraded to air freight. Problem is, there was no tracking information etc to back this up, so we are back to this same mistrust issue which is growing stronger by the day. I get multiple emails from your company for marketing your product and add-ons, but nothing regarding the delivery of what Ive paid for. I noticed tabs below showing "other people mention" "Order" "Delivery Service" and "Customer Communications" which exemplifies a pattern with this company that is NOT favorable. I am extremely dissatisfied with your companies service at this time, hopefully your product is better. I will not be recommending you to due to you poor service.

we received the confirmation email and we realized that we had ordered the wrong thing and we wanted to change the order to a different model and it was taken care of immediately. we are happy with the results already and look forward for the next step of our homestead experience!

Good web site and easy to order. Easy to find reviews. We bought our greenhouse during a sale with significant savings.

I called in for clarification. The gentlemen appeared to not be familiar with the products. Then I was told 6 weeks to deliver. The email I received says 18 weeks. No one seems to have knowledge here

Ordered on January 31st during a pre-season sale with an advertised March 19 delivery timeline and included promotional items. Delivery date was later changed to April 19, which impacted planned events and greenhouse setup. The greenhouse itself arrived at the end of March after several communications that April would not work, but without several included/promised items, preventing full assembly and use. Since then, I’ve experienced repeated missed communication timelines, delayed follow-ups, and multiple promises of shipment updates that were not met. To their credit, partial refunds were issued and staff acknowledged communication problems, but as of now my order still remains incomplete and I still do not have tracking information for the remaining items. I would strongly encourage anyone ordering to carefully document timelines, promotions, and communications throughout the process. I would also recommend not planning around a specific delivery date.

Excellent prices and customer service

As I ordered, and needed questions or changes made, the team was extremely helpful and took the time until my questions were resolved. I gained confidence in talking with them, that this shipment would arrive safely or they would replace. It was nice to have such confidence in my purchase, as I did it online. I am so excited to get this protect!

Very smooth process and I can't wait for it to get here!