YourGreenHousesReviews of yourgreenhouses.com

I paced an order MARCH 7TH AND STILL HAVE NOT RECEIVED MY ORDER!!! Company is extremely unprofessional and unresponsive. Finally got a manager on the phone, only by pretending I was a new customer wanting to place an order. If I tried to select that I was a current customer the phone would disconnect. The 'owner' emailed in August and told us SIX MORE MONTHS. Then someone else told us that was a mistake and it 6 weeks (4 on the ship two on land once it gets to US) and sent us a tracking number. The owner went silent, didn't update his timeline, offer an apologies, ghosted. It's been 10 weeks and no no one is answering. THE TRACKING NUMBER ENDS WITH AN EMPTY SHIPPING CONTAINER!!! This was almost a month ago and nothing has arrived. Hoping to receive a full refund for this nightmare. It is a shame, I was really excited for the greenhouse. It was promised in May. The amount of money we spent not only on the greenhouse but also on everything for the greenhouse to have for the summer and winter months.... Business 101 don't over promise, don't lie, don't go unresponsive, don't add more products and expand before your foundational systems are in place.

Do not do business with YourGreenHouses. I ordered a greenhouse in February for delivery in March. The greenhouse was not delivered, so I canceled my order on September 9th; however, I have not been reimbursed. So this company has kept my money for 8 months. Every time I contact them, they give me an excuse for not delivering. Did anyone have the same experience? Did anyone take legal action in small claims court?

Melanie was excellent, helped answer all of my questions and was great to work with. Thanks!

Order# 5279 placed 06/02/26. Original delivery ETA 10-12 wks. Currently 18wks and counting. Bruno says there was an issue with original packaging and an additional 2-4wks (I have zero confidence in this estimate). Have requested a refund and waiting for a “supervisor” to contact me.

Melanie was wonderful. She walked me through everything I needed to know and was very knowledgeable. It was a pleasure working with her.

READ BEFORE ORDERING: Ordered April 24, 2026 did not receive as of October 1st. Very poor communications. Will not respond to emails or calls. When I did get a response, they were vague with "greenhouse is on a dock in Europe" then months later "it is in a lot in Florida". Bruno will not respond to anything, they do not provide proper notice to customer when they did not meet delivery deadlines according to the Federal Trade Commission; do not respond when there is a request for refund. Terrible experience to say the lease. Nearly 6 months dealing with them.

We pre-ordered a Polycarbonate greenhouse with 2 air vents in March 2026 and it is October 2026.. Still no delivery or proof that it is in transit! Poor and lack of response to our inquiries. We have left several voice messages, no response. Phone number is not helpful as no-one answers.. leave a message. Buyer beware! Very unsatisfied customer! If it smells like a scam? Oct 15, Text from Bruno stating "he would send me an email with an update to where things stand. " Where they stand on Oct 15, no email, no phone call, no delivery notice.

Melanie walked me through everything and answered my questions. the follow up call was helpful and thorough.