YourGreenHousesReviews of yourgreenhouses.com

I received this survey after I had cancelled my order. I had been given an order update that there was an issue with my shipment, and it was being upgraded to air freight with a 2-3 week delivery estimate. After 4 weeks I was told there was another issue, and my order was being upgraded to air freight. I'm not sure how it's possible to upgrade an air freight shipment to an air freight shipment. It appears the first air freight shipment was forgotten about entirely, and I was 'upgraded' again after I inquired its whereabouts. I requested proof of shipping for the air freight shipment and received nothing, the order that should have already been delivered never even left the warehouse. As it still had not been dispatched, and my order apparently forgotten about as I had been told about the same shipping issue and same upgraded shipping a 2nd time after 4 weeks of nothing, I did not trust this company to fulfill my order. I had to request 3 times my order be cancelled.

I've finally ordered my greenhouse. The order was placed in just minutes and Luis was very helpul, patient, knowledgeable and professional throughout the entire process that lead up to the purchase. Now, I'm waiting for delivery which will take sime time and hopefully the quality of the product won't disappoint.

Luis was very helpful. My concern was the intended location of the Norwood was 6 sq ft OVER the maximum dimensions of the existing raised patio I had planned to assemble the greenhouse upon. Luis patiently explained the dimensions of the panels. Furthermore, he concurred an on-site "reduction" of three panels could be achieved in order to have the greenhouse fit the existing patio footprint. I was thrilled!

I’m in Canada so if this is the American review page I am sorry. I ordered my greenhouse Dec 2025. Delivery was to be March 2026. Since March delivery dates kept changing….about 4 or 5 times. This last time I said refund please. I am so disappointed in this company. Their communication is so bad. You can’t get anyone on the phone and takes forever to get a reply on the web site as well as via email. The only good thing I can say about them is that their refund was instant. I personally would not recommend this company.

Easy to look at the different options

I would rate them a zero if it were an option. Prepaid and ordered early in January for delivery April 1. Delivery was delayed to May 1 then to June 1 and now it is delayed to late June. Communication is polite but produces no improvement in delivery. A phone call would be expected when a $3000 order is delayed by over three months costing a grower an entire growing season. All I have received is a few polite AI generated sounding text responses. Incompetent at best, fraudulent scammers at worst. At this point, I just hope to get my money back. Don’t order from this company if you live in the states! Update-Purchase price refund has been received. No compensation was included for the lost growing season or interest the company accumulated while holding my money for six months. Future customers be aware that engaging in business with this company is a bad high-risk venture. Note that many good reviews are of the ordering process and these customers have not actually received a product.

Experience is not over. Let's see how long it takes to get and it it's all there.

The person that helped me.